Information Technology Specialist (Applications Software)

Summary

The position is located in the Systems Solutions Division (SSD) Office of the Chief Technology Officer (CTO) Office of the Executive Director (EX) Bureau of Diplomatic Security (DS).

The SSD sets policies guides programs and establishes standards for Enterprise Applications. It manages the analysis design development and improvement of these applications and provides limited technical support for customer requests to build or update information management systems.

Duties

• Manages projects that design and develop Bureau wide applications throughout IT management and development process.
• Leads multifunctional development projects and creates measurable goals in software analysis design and development.
• Advises on the software development process resolving critical issue affecting the configuration of the IT infrastructure.
• Provides advice and guidance on a wide range and variety of complex IT issues through thorough analysis and interpretation of IT policies standards and guidelines.
• Evaluates and recommends adoption of new or enhanced approaches to delivering IT services to ensure high quality solution through testing.

Requirements

Conditions of employment

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Top Secret security clearance.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions per 5CFR 300 Subpart F.

Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrate each of the FOUR competencies AND specialized experience listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

2. Customer Service - Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Oral Communication - Expresses information (for example ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing oral presentations; listens to others attends to nonverbal cues and responds appropriately.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.

AND have at least 1 full year of specialized experience equivalent to GS-12 level in the Federal service which provided you with knowledge skills and abilities to perform the duties of the positions.

Qualifying specialized experience must demonstrate the following:

• Experience maintaining and improving software applications in an operational environment including troubleshooting issues implementing enhancements and leading tasks to ensure ongoing system stability.
• Experience supporting project intake or requirements-gathering processes for enterprise IT systems including collaborating with stakeholders and leadership to evaluate and facilitate project approvals.
• Experience communicating IT project risks to management through written reports.

Note: In order to qualify for this position you experience MUST be IT related; the experience must be demonstrated by paid or unpaid experience and/or completion of specific intensive training (for example IT certification) as appropriate.

There is no substitute of education for specialized experience for the GS-13 position.

Education

Education requirements do not apply to this vacancy announcement.

Additional information

• To request a reasonable accommodation foradditionaltime on thetimed sections of theassessment pleasesubmityour request using the Request a Reasonable Accommodation button within theAssessment Application.

  Forall otherreasonable accommodationsat the U.S. Department of State please contact the Office of Accessibility and Accommodations(OAA)at .

  OAAis responsible forreviewing andadjudicatingreasonable accommodation(RA)requests for the Assessment Battery being usedfor this following applies to all RA requests:

  • RA requestscoveradditionaltime on timed sections only.

  • Applicantssubmittinga RA request MUST attach supporting medical documentation signed by a licensed treatingmedical provider. The documentation should describe the nature severity and expected duration of the conditionidentifythe relevant medical condition or diagnosis and explain the basis for the requested extension. RA requests that do notcontainsupporting medical documentation attachmentsatthetime ofinitialrequest may be subject to further review.

  • Note:the following documents do not on their own qualify for automatic approval oftheRA request:Schedule A letters VA benefits lettersorSSA letters.

  • Applicants MUSTsubmittheir application before the vacancy closes even if pending anaccommodationdecision.

  • Applicants are encouraged to carefully follow instructions related to medical documentation provided in the vacancy announcement prior to beginning the RA process.

  • Applicants will have 48 hours after their RA request isadjudicatedto complete the assessment generated after the allottedtimeframewill not be admissible and the applicant will not be considered further for the vacancy.

  • If a different type of RA is needed please contact OAA directly at .

• If eligible situational telework agreements may be permitted with supervisory approval.
• Multiple positions may be filled from this announcement. If eligible applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.
• Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP):View OPMs CTAP & ICTAP eligibilitywebsite for more information. You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority be considered Well-Qualified applicants must: score an85 or above meet Minimum Qualifications and demonstrateproficiencyin some but notall major aspects of the position.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

IC