(Bench) District Manager in Training

Job Description

Job Description

Think Outside the Box!

A company that embraces CHANGE while enhancing EVERYONE’S journey.

About SmartStop Self Storage

SmartStop® Self Storage is a diversified real estate company in the self-storage industry, operating in the US and Canada. In addition, SmartStop was awarded Newsweek’s Best Customer Service in 2021, 2022 & 2023 among Storage Center companies and Reputation’s 800 Award for 2023.

Voted TOP WORKPLACE 2022 & 2023 by the Orange County Register and our AMAZING employees! Come join a winning team.

Must be able to relocate to Dallas, Denver, or the Phoenix Area

JOB SUMMARY

The (Bench) District Manager in Training serves in an Operations Support capacity, overseeing a micro-district while participating in a comprehensive training program to prepare for the next available District Manager position. Upon successful completion of the training period, the Bench District Manager will relocate to an open District Manager role at any company location, as determined by organizational needs and discretion. Successful completion of the program is demonstrated through strong leadership skills, the ability to effectively perform all job duties and responsibilities outlined below, and consistent achievement of company performance expectations.

JOB DUTIES AND RESPONSIBILITIES

• Consistently embodies and promotes the SmartStop culture by leading collaboratively, embracing change, and enhancing the journey of customers and team members alike.
• Develops and maintains a thorough understanding of all SmartStop policies, procedures, and operational standards.
• Supports district performance by achieving sales and profitability goals, while ensuring the success and operational excellence of the assigned home store.
• Assists in staffing and scheduling for stores within the district to maintain optimal coverage and service levels.
• Provides leadership, feedback, coaching, and accountability to all employees, ensuring adherence to company policies, procedures, and best practices.
• Ensures all company initiatives, programs, and operational standards are implemented effectively and maintained consistently across locations.
• Recruits, interviews, and hires store management candidates in coordination with the Regional Manager and in alignment with approved company hiring practices.
• Promotes the training, mentoring, and professional development of all staff members within the district to build a strong, capable team.
• Protects company assets through regular store audits, compliance checks, and adherence to security and operational procedures.
• Maintains open and consistent communication with the District Manager, Regional leadership, and corporate office to ensure alignment with company goals and expectations.
• Demonstrates flexibility and readiness to relocate to any open District Manager position within the organization upon completion of training.
• Performs other related duties as required or assigned to support overall business operations and company success.
• Maintains regular communication with District Manager, Regional, and corporate office staff.
• Performs other related duties as necessary or assigned.

SUPERVISORY RESPONSIBILITIES

This position oversees the daily workflow of the staff members within an assigned district. This position will supervisor other staff members or roles.

REQUIRED SKILLS/ABILITIES

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong conflict resolution skills.
• Ability to function well and thrive in a high-paced and at times stressful environment.
• Proficient in Microsoft Office Suite.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Must be legally authorized to work in the hiring country (United States or Canada).
• Valid driver’s license.
• Willingness and ability to relocate anywhere within the organization to an assigned district within the company, at the company’s discretion.

EDUCATION AND EXPEREINCE

• Bachelor's degree in Business Administration or related field and/or 2 – 5 years self-storage or retail management experience required.
• Demonstrated ability to perform all essential job functions at the Store Manager and/or District Trainer level.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, tablets, phones, and photocopiers/scanners.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

• Sedentary work that primarily involves prolonged periods of sitting at a desk and working on a computer.
• Moving about to accomplish tasks or moving from one worksite to another.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to lift up to 20 pounds at a time.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time, exempt position and hours of work and days of work are dependent upon the needs of the stores within the district. Ability to work weekends may also be required.

TRAVEL

Travel is required for the position up to 35% of time.

AFFIRMATIVE ACTION/EEO STATEMENT

SmartStop Self Storage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.