Deputy Director of Operations Pacific

About the job Deputy Director of Operations Pacific

$135k to $165k + substantial stock options, health, dental, vision, 401(k)

Required: Top Secret clearance with eligibility for SCI

Travel: less than 10%

About the job

Your mission

At each major headquarters under your responsibility,

• Own the entire customer relationship, from users up to Generals/Admirals
• Rapidly expand product usage until ~100% of J35 and J5 plans are in the company. You'll need a combination of ordinary training and subtler strategies to get our product used as much as possible
• Win the renewal and expansion, so that your customer(s) keep buying our product each year. Deals should expand over time
• Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement
• Gather intel about the command, budget, and region to support growth
• Instill the company brandimage
• Enable our expansion to allies and partners in the Pacific
• Your responsibilities aren't limited to this list! Were on this great adventure together, and well each do what it takes for the team to succeed

We're always growing. If you want more responsibility, it will be easy to find. We're a fast-growing startup. We were a 4-person company last year and a 25-person company now. We plan to reach 100 within the next year. New positions of increasing responsibility often become available.

About you

• You love our users, and you want to work with them This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you. Users want you around, and they ask you to have a beer
• You deeply understand large military headquarters Skillful planners, mainly SAMS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals
• You pay attention to detail. People rely on you. At your previous teams, you had a reputation as a workhorse For Example: were about to run a planning exercise, which will be USEASTCOMs first exposure to our product. No one is worried, because they know you've taken care of it
• You can get things from large government organizations For Example our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It's an unusual request, and no one at the customer knows what to do.Everyone tells you it's not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls
• You have technical skills You don't need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
• Youre intense about our mission . Its a core part of who you are
• You're ambitious . We're getting bigger. You should too
• You hold a current Top Secret clearance with eligibility for SCI