Financial Team Member

Patient Account Specialist

Key Responsibilities Patient Financial Management

Present treatment plans and collect patient portions at time of service.

Offer payment options and financing when appropriate.

Monitor patient AR daily.

Collections Process

Execute 2 statement cycle:

Statements mailed on the 1st and 15th.

Execute 2 letter collection process:

Letters mailed every 2 weeks following statements.

Escalate accounts appropriately.

Prepare delinquent accounts for Organ Law referral.

Payment Posting

Post patient payments accurately.

Balance daily deposits and end-of-day reports.

Communication

Use RevenueWell for reminders and financial communication.

Educate patients on balances and payment expectations.

Maintain professionalism and compassion in collections conversations.

Reporting

Track:

Patient AR over 90 days

Collection percentage

Adjustments

Systems Used

The DJ4K Patient Account Specialist manages patient financial accounts, payment arrangements, collections processes, and communication to ensure timely revenue collection and positive patient experiences.