Automotive Assistant Manager

Job Description

Job Description

Maaco Collision Repair and Auto Painting has multiple locations and are seeking individuals who are self-motivated with a passion for success to join our growing team as Assistant Manager or General Manager!

Responsibilities General Manager:

• Oversees hiring, training, developing, transferring, managing compensation and discipline of staff
• Manage financial controls, operations, employee development, and customer service
• Maintain inventory and applies financial reporting analysis results
• Successfully generates and capture sales leads
• Analyze collision and/or paint damaged vehicles to create a repair plan and cost
• Review repair orders with technicians as necessary
• Affording all customers courteous treatment, providing fair and honest written estimate, and set reasonable expectations for our services using ‘Total Honest Communication’ to assure customer satisfaction
• Actively pursuing retail leads from trade work incoming to 3rd party satellite locations
• Interacting with Trade and Insurance accounts to assure prompt and courteous service, including contacting leads from trade work incoming to 3rd party satellite locations 

• Working to attain daily, weekly, monthly, and yearly sales objectives of the center as defined by management
• Tracking daily and weekly performance and being prepared to review with management
• Participating in outside or special sales events as set by management
• Managing vehicles intake check-in; ascertaining paint formulas, ensuring it accompanies the Repair Order, and marking vehicles and repair orders clearly to assure accurate and complete communication with shop staff
• Managing customer satisfaction and delivery of vehicles to assure customer satisfaction, referrals, and repeat
• Ordering, tracking, following-up on, receiving, and confirming parts are correct, checking parts cost and profit margin, returning unused parts and following-up on credits, tracking via MIS and utilizing organizer system
• Maintain CCC, OneMaaco MIS reports (Telephone Log, Appointment Calendar, Paintline Status Update, Parts Status Update, Daily End of Day, Friday Night Weekly Close, etc)
• Creating urgency in the shop to achieve production volume and turn-around time goals
• Working collaboratively with Production staff to achieve efficiency and quality standards

Qualifications:

• Strong understanding of profit and loss interpretation and management to influence profitability
• Ability to prioritize and organize own and others’ work and time to meet deadlines and objectives
• Previous success in sales or operations and leadership skills are a must
• Desire for performance based compensation
• CCCOne or like estimatics program experience preferred
• At least 3 years of production management or sales leadership is required

Responsibilities Assistant Manager: :

• Conduct a full inspection of the vehicle
• Record any damage discovered within the vehicle, such as dents, broken glass or mechanical issues
• Determine an estimate for repair costs based on the total amount of damage and the type of damage
• Calculate how much of the repairs the insurance policy covers
• Discuss repair options with the customer
• Explain to customers how they determined the total repair costs
• 2-3 Years of CCC Experience preferred
• Insurance Claims Knowledge preferred
• Base and Variable pay incentives

About MAACO®
Founded in 1972, MAACO® Auto Painting & Collision Repair is America’s #1 Bodyshop, and repairs accident damage, dents and faded paint for nearly 500,000 drivers annually. Our more than 470 independently owned and operated franchises have restored the safety and beauty of various vehicles for more than 40 years. MAACO Franchising, LLC, headquartered in Charlotte, NC, has been named the #1 automotive franchise numerous times by Entrepreneur in its Annual Franchise 500 ranking. For more information about MAACO and franchising opportunities, visit

Company Description

About MAACO®\r\nFounded in 1972, MAACO® Auto Painting & Collision Repair is America’s #1 Bodyshop, and repairs accident damage, dents and faded paint for nearly 500,000 drivers annually. Our more than 470 independently owned and operated franchises have restored the safety and beauty of various vehicles for more than 40 years. MAACO Franchising, LLC, headquartered in Charlotte, NC, has been named the #1 automotive franchise numerous times by Entrepreneur in its Annual Franchise 500 ranking. For more information about MAACO and franchising opportunities, visit