IT Systems Engineer

Job Description

Insight Global is seeking an IT Systems Engineer for a pharmaceutical client in the Raleigh area. The IT Systems Engineer will be responsible for:

• Install, configure, troubleshoot, and support IT network devices (switches, routers, firewalls, WAPs)

• Provide Tier 1–2 network and server support, including occasional after‑hours support

• Support Windows virtual server environments

• Provide Tier 1 SAP ERP support, including monitoring, analysis, and issue resolution

• Act as liaison between site users and corporate IT/HQ support teams

• Support IT infrastructure build‑outs (server rooms, patch rooms, hardware/software installs)

• Maintain network and infrastructure documentation per corporate and regulatory requirements

• Support backup and restore processes for manufacturing systems

• Work with vendors for troubleshooting, installations, and reliability improvements

• Ensure compliance with FDA, cGMP, and quality standards

• Follow all safety, environmental, and PPE requirements

• Complete assigned SOPs and maintain training readiness

Collaborate closely with project management and delivery teams to meet milestones

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field with 5+ years of experience

OR Associate’s degree with 7+ years of relevant enterprise IT/network experience

• Strong experience troubleshooting network infrastructure (switches, routers, firewalls, WAPs)

• Experience supporting Windows‑based virtual servers

• Experience providing Tier 1–2 IT support in an enterprise environment

• Experience working in regulated industries (pharma, biotech, food, beverage, etc.)

• GMP experience • Networking certifications (CCNA, CCNP)

• SAP ERP support experience (including iDOC monitoring)

• Experience supporting manufacturing or automation systems

• Experience working on greenfield or large CAPEX projects

-Experience with network security implementation