Operations Manager

Operations Manager - Endurance Climbing Location: Burlington, WA Position: Part(ish)-Time | 25-35 hours per week About The Gym Endurance Climbing is a locally owned, woman-owned climbing gym in Burlington, Washington. We’re passionate about creating a welcoming, inclusive space where climbers of all ages and abilities can challenge themselves, build confidence, and find community. We’re growing and looking for an enthusiastic, motivated Operations Manager to help lead our team, strengthen our programs, and bring fresh ideas and energy to the gym! About The Role We’re looking for someone who is more than just a manager. We want a leader who takes initiative, sees opportunities for growth, and is excited to help shape the future of Endurance Climbing. This is a hands‑on position that combines daily gym operations, staff leadership, customer service, youth programming, and community outreach. You’ll work closely with the owner while taking ownership of day-to-day responsibilities and helping develop new opportunities for the business. Key Responsibilities Gym Operations & Team Leadership Oversee daily gym operations and help maintain a safe, clean, welcoming environment. Manage staff scheduling, training, communication, and accountability. Work regular front desk shifts, providing exceptional customer service and building relationships with members and guests. Identify opportunities to improve efficiency, customer experience, and overall gym operations. Support membership growth and retention through positive member experiences. Youth Programs & Community Engagement Oversee and help grow youth climbing programs, camps, classes, and special events. Support coaches and ensure consistent, high-quality programming. Build relationships with local schools, organizations, businesses, and community partners. Develop new programs, partnerships, and outreach opportunities that introduce more people to climbing. Help coordinate events that strengthen our climbing community. Business Growth & Development Bring creativity, vision, and fresh ideas to help the gym continue growing. Take initiative in identifying new opportunities for programming, revenue, and community involvement. Collaborate with the owner on business goals and help turn ideas into actionable plans. Help promote a positive, inclusive gym culture for staff, members, and visitors. What We’re Looking For Previous management or leadership experience required, including experience supervising and supporting a team. Exceptional customer service and interpersonal skills, with a genuine enthusiasm for connecting with people. Strong organizational, communication, and problem‑solving abilities. Experience working with youth programs, recreation, coaching, or community organizations strongly preferred. A proactive, self‑motivated approach and the ability to work independently. Creativity, vision, and excitement about helping a small business grow. A passion for climbing, outdoor recreation, and building community. Willingness to work a flexible schedule, including some evenings and weekends. Why Join Endurance? This is an opportunity to make a real impact at a growing, independently owned climbing gym. You’ll have the freedom to contribute ideas, develop meaningful programs, build community connections, and help shape the direction of the business. We’re looking for someone who wants to grow with us, take pride in their work, and be part of something bigger than just a job. #J-18808-Ljbffr Climbing Business Journal