Partner Success Manager [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Success Manager based in the United States.

This is a high-impact, growth-oriented role focused on expanding referral volume across a portfolio of specialty pharmacy partners. You will act as the primary driver of partner success, ensuring strong engagement, smooth onboarding, and continuous utilization of a home-based care platform that connects patients with nursing services for infusion treatments. The role blends strategic account ownership with hands-on execution, requiring close collaboration with pharmacy operators, nursing leaders, and care coordination teams. You will be responsible for identifying barriers to growth within accounts and implementing targeted solutions that unlock referral expansion. Operating in a fast-paced, mission-driven environment, you will balance relationship management, data-driven decision-making, and cross-functional coordination. Your success will be measured by sustained, quarter-over-quarter growth in referral volume and the activation of new partner geographies.

Accountabilities:

• Own and grow a portfolio of specialty pharmacy accounts by driving consistent increases in referral volume and partner engagement.
• Develop and execute account-level growth strategies by diagnosing performance gaps and implementing targeted initiatives to improve utilization.
• Build and maintain strong relationships with key stakeholders such as branch managers, Directors of Nursing, and care coordination teams.
• Lead onboarding and activation of new partner geographies, ensuring first referrals are generated within defined launch timelines.
• Conduct regular business reviews and partnership meetings to align on performance, growth opportunities, and operational improvements.
• Act as the primary advocate for partner needs, coordinating with internal clinical, operations, and technical teams to remove barriers to growth.
• Monitor account health metrics, track referral performance, and maintain accurate CRM records to support forecasting and decision-making.
• Identify successful growth patterns across accounts and translate them into scalable best practices.

Requirements:

• 5+ years of experience in account management, customer success, partner success, or sales within B2B healthcare, SaaS, or healthcare services environments.
• Proven track record of managing a portfolio of accounts and delivering measurable growth against volume or revenue targets.
• Strong ability to analyze account performance data and translate insights into actionable growth strategies.
• Experience working with clinical, operational, or healthcare stakeholders in complex service environments.
• Demonstrated success in onboarding users and driving adoption of digital tools or platforms.
• Excellent communication and relationship-building skills, with the ability to influence both frontline teams and senior leaders.
• Strong cross-functional collaboration skills and comfort working in fast-paced, ambiguous startup environments.
• Experience with CRM tools (e.g., HubSpot) and comfort using data dashboards to track performance and inform decisions.

Benefits:

• Competitive base salary with quarterly variable compensation tied to portfolio performance.
• Total on-target earnings ranging from approximately $105,000 to $115,200 annually.
• Equity grant with long-term incentive and potential refresh opportunities.
• Comprehensive health coverage including medical, dental, and vision insurance.
• 401(k) retirement plan with employer matching contributions.
• Unlimited PTO with minimum required time off.
• Paid parental leave and family support benefits.
• Home office support including phone and internet stipends.
• Annual learning and development stipend.
• Flexible remote work environment with US-based working hours.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.