Parts & Warranty Coordinator

Parts / Warranty Coordinator

Do you have a passion for developing relationships, providing exceptional customer service, and being an innovator in the transportation industry? As a Parts / Warranty Coordinator at our Kernersville-based shop operation, you will have the opportunity to make a positive impact on our business. We are looking for a strong, energetic, people-focused Parts / Warranty Coordinator to join our team as we continue to grow. Does this sound like you?

Working with BEST earns more than just a paycheck.

We Put People First: We foster an environment where all employees feel welcome, valued and seen

We Invest in You: with an assortment of benefits options including medical, dental, vision, 401(k) with company match, FREE Telehealth, and much more!

Position Description

The Parts / Warranty Coordinator will be responsible for sourcing parts and recovering cost for parts and repairs made within a warranty or policy coverage period and to document value/expense of warranty coverages.

Essential Job Duties and Responsibilities

• Same day ordering of replacement and upgrade service parts
• Effectively communicate with maintenance team on status of parts and warranty
• Maintain parts within the shop by ensuring a clean and organized work area, conducting cycle counts, completing inventory adjustments and transfers, stocking and replenishing parts.
• Work with maintenance team to qualify warranty repairs and follow through on the claims process
• Prepare claims according to the manufacturers' warranty guidelines
• Intercede with the manufacturer on questioned warranty issues
• Develop and maintain excellent relationships with our vendors
• Be aware of repetitive problems and initiate action with appropriate parties with regard to issues that may be under warranty and finding supporting information to get an exception claim paid

This is a day-shift role, 8 hours per day, Monday Friday.

Job Requirements

High School diploma or GED required; experience with parts/warrant preferred; or equivalent combination of education and experience; experience working in the transportation industry is highly preferred.

Critical Success Factors include:

• Interpersonal and communication skills; works well with team members and is willing to assisting others
• Time management skills; is organized and able to establish and follow through on priorities
• Problem solving and troubleshooting skills
• Ability to multi-task
• Strong customer service skills
• Computer skills using Microsoft Office, McLeod, Windows up to and including 10, Internet Explorer, plus other software programs