Vendor Brand Specialist, William Grant & Sons (LAX - Tom Bradley International Terminal)

Vendor Brand Specialist

As the Vendor Brand Specialist, you will be a brand ambassador for William Grant & Sons, a premium spirits company, and a smiling face of DFS. You will work on a key role on the sales floor and be the first direct conduit between your brand and our customers. You will build customer loyalty and relationships while challenging yourself with the sales and productivity targets. Selling via the best customer experience, assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service. Complete customer transactions in a professional and timely manner. Identify customer's temperaments and recommend products that suit their style. Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate. Assist other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum. Floor and product presentation ensure floor presentation meets or exceeds brand and DFS requirements. Maintain reasonable stock levels of all merchandise in the department. Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate. Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow.

Ideal candidate high school diploma or an equivalent combination of education and work experience sufficient to perform the essential functions of the job. Minimum 2+ years in sales or customer service experience in a retail environment; luxury sales, spirits, wine experience or brand ambassador experience preferred. Comfortable with one-on-one elevated customer service; clienteling experience. Familiar with using the POS Terminal; with accurate and quick transaction handling ability. Able to work in a fast-paced, high-pressure environment. High energy level, have a positive approach to job and group responsibilities. Ability to work flexible hours / shifts, including weekends, nights and holidays. Secondary language speaking is beneficial, but not required.

Benefits: Day One Health Benefits 401k Plan Contributions Paid Time Off Paid Holidays Monthly Commission Uniform Allowance Parking Reimbursement Employee Discounts. This is a union, non-exempt position with a base hourly rate of $24.50 and eligible for commission.