Senior Specialist - IT Support

Role Overview The IT support group is part of our global IT organization. The Support team consists of the subteams lifecycle, incident, and escalation support. This position forms part of our incident support team, locally covering our US offices and equally responsible for global support and collaboration with our worldwide team. What You Will Do Provide level 1 and level 2 technical assistance and training to users and clients experiencing issues with computer systems, cloud applications, infrastructure, software, or hardware. Troubleshoot and diagnose problems related to network connectivity, software functionality, and hardware malfunctions. Why It Might Be a Fit We invest in your professional development every step of the way. We offer a competitive suite of health benefits, paid time off, 13 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees. Requirements 5 to 7 years of customer or internal facing level 2 technical support in an IT or MSP environment Experience in comparable service industries is preferred, but not strictly required Solid understanding of Microsoft Windows hardware, operating systems (Windows 11), end-user client applications, and business software such as Office 365, SSO, VPN and IOS mobile devices Experience with ITS Systems and ITIL - Top Desk, ServiceNow, Jira Understanding of technical concepts such as basic TCP/IP networking Experience with Microsoft Entra (Azure Active Directory) and Intune Practical experience in remote troubleshooting and supporting end users across geographies Demonstrated adherence to IT policies and established best practices Certifications with Microsoft such as Windows 11, Azure, CompTIA A+, and ITIL certifications Ability to multi-task Benefits 401(k) with company matching Competitive suite of health benefits Paid time off 13 paid holidays per year Medical/dental/vision insurance Basic life insurance #J-18808-Ljbffr Simon-Kucher