Receptionist - State Farm Agent Team Member
$15 - $20 per hourNatalie Arnett - State Farm Agent
Customer Experience Director (Receptionist)
We are seeking a Customer Experience Director (Receptionist) to begin with a 30-day trial focused on first impressions, hospitality, and administrative excellence. This front-line role is critical in shaping the customer journeywelcoming clients with warmth, managing communication, and supporting internal operations.
Responsibilities:
- Greet walk-in clients and answer incoming calls with professionalism and kindness
- Direct clients to appropriate team members with accuracy and efficiency
- Assist with scheduling, reminders, and follow-up communication
- Manage mail, filing, and digital record keeping
- Help create a welcoming, orderly, and organized front-office experience
- Support marketing, outreach and community initiatives as needed
Traits We Value:
- Servant leadership and a team-player mindset
- Strong verbal and written communication skills
- Organizational skills with attention to detail
- A positive, faith-driven, and respectful attitude
Company-Supported Licensing Track:
Day 3145: Get Licensed
- Enroll in and complete Property & Casualty and Life & Health licensing
- Begin learning core insurance concepts and shadowing licensed agents
- Participate in ongoing customer service and compliance training
- Paid study time and resources provided for licensing success
Month 26: Licensed Service & Retention Support
- Begin assisting with quotes, billing, and simple service tasks under supervision
- Handle inbound service requests and policy changes with confidence
- Deliver exceptional post-sale care to drive retention and satisfaction
- Begin scripting and roleplay for future sales opportunities
612 Months: Opportunity to Advance to Sales
- Eligible for Full Sales Transition with Commission Opportunity
- Transition to an Associate Agent or Sales Producer role (title TBD)
- Handle warm leads and cross-sell to existing policyholders
- Earn commission in addition to base pay
- Lead with education, integrity, and problem-solving
Compensation: $15.00 - $20.00 per hour
Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Shawnee, OK and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
Vacancy posted 4 days ago
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