Supervisor Phlebotomy - Lab AdminGeneral

CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 253-bed hospital serving the fastest- growing area of San Antonio. Specialized care includes orthopedic and surgical care with advanced spine surgery, Intensive Care, complex neurology for treating stroke and other neurovascular issues, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, women’s services, a newborn nursery, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, emergency services, and more. The campus also boasts an Outpatient Imaging Center, an Ambulatory Surgery Center, and four medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center. 

Summary:

Supervises technical and personnel aspects of phlebotomy and front office Lab sections. Performs both independently and after consultation and approval of the Supervisors, Manager, Director, and Medical Director / Pathologists. These activities are performed in order to provide the best possible diagnostic service to the physician and patient. This Job assures Associate age-specific competency through documented records and educational programs. In addition, this Job has the responsibility of assuring that personnel performing laboratory procedures meet CLIA, Joint Commission, and College of American Pathologists.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Customer Service (Associates and personal)
• Maintains CAP, CLIA, AABB, and Joint Commission accreditation standards at all times.
• Maintains effective daily operations of phlebotomy and office sections; including direct supervision of and scheduling of related Associates.
• Directly performs supervision of the phlebotomy and other Associates, coordinating all activities in these sections.
• Monitors productivity of Associates supervised; prepares monthly statistical reports as requested by Manager and/or Director.
• Prepares and performs Associate performance appraisals appropriately; completes by the due date.
• Supervisory responsibilities include: hiring Associates, counseling Associates, developing appropriate documentation specific to deviation from Laboratory and hospital policy within 48 hours of occurrence, and progressive discipline, including up to the recommendation of termination.
• Coordinates training of phlebotomy Associates, students, and clerical personnel. Assures that Associates perform all job duties with a high level of competency, and according to age, and specific standards as associated with job-related policies/procedures.
• Establishes and maintains all client accounts (Clients, Nursing, Education, Clinics, Hospitals, Couriers); resolves problems and issues between client and the laboratory, maintaining positive customer relations, using a high level of service excellence.
• Monitors and enforces safety practices of Associates supervised.
• Performs all job duties of a phlebotomist, front office clerk, and technician according to age-specific standards with a high level of service excellence.
• Maintains flexibility in own scheduling to be available, when necessary, to perform on any shift.
• Performs/completes other tasks or special projects assigned by the Director or Manager.

Job Requirements:

Education/Skills

• High School Diploma or equivalent preferred.
• Completion of a Phlebotomy, Medical Laboratory, or Medical assistant program that includes Phlebotomy preferred.

Experience

• 5 years of experience required.
• 2 years of Supervisory experience preferred.

Licenses, Registrations, or Certifications

• Phlebotomy certification from National accredited program preferred.

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time