Clinical Service Representative III (West County) - Plastic Surgery

Clinical Service Representative Lead

Onsite position serves as the lead to clinical service representative activities at one or more locations. Provides clinical office support which may including some or all of the following: greeting patients, registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments. Leads work processes and assists in aspects of the front desk/scheduling team. Coordinates office functions and performs specialized/technical duties with minimal supervision. Serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients' needs.

Primary Duties & Responsibilities:

• Leads work processes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, scheduling patient interpreters as needed, registration review, referral review, scanning, treatment room preparation, and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.
• Ensures all patient My Chart e-mails are sent prior to patient appointment for all visits.
• Ensures patient's insurance cards, photo IDs, diagnosis and health history questionnaires and documents are all completed at the time of check-in and all necessary signatures are obtained and ensures all patients have been provided a copy of their After Visit Summary via MyChart or printout.
• Responsible for processing of co-payments, supply fees, entering clinic deposits, and preparing monthly reports and maintaining historical scanning of EMR's in archives.
• Backs up manager for modification of providers' schedules, scheduling templates, maintains document scanning and indexing and master schedules according to provider protocols and management direction.
• Assists in coordination of training, interoffice activities, auditing work performance, schedules, programs, distribution of policy/procedure changes, and related administrative needs.
• Coordinates ordering and monitoring of supplies/inventory, equipment, mail and related operational services as needed.
• Serves as backup for staff planned and unplanned absences across locations as needed.
• Participates in the establishment and attainment of department goals and objectives.
• May manage and participate in QA activities.
• Performs other duties as assigned.

Working Conditions:

• Normal office environment.
• Alternative work schedules (remote work schedule).

Physical Effort:

• Typically sitting at a desk or table.
• Typically standing or walking.

Equipment:

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications:

• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications:

• Bachelor's degree
• Answering Telephones, Clinical Practice, Computer Literacy, Confidential Data Handling, Confidentiality, Customer Service, Data Entry, Electronic Medical Record (EMR) Systems, Epic EHR, HIPAA Compliance, Leadership Support, Managed Care Operations, Medical Terminology, Microsoft Office, Office Etiquette, Organizing, Patient Scheduling, Prioritization, Time Management

Grade: C08-H

Salary Range: $21.33 - $31.98 / Hourly

For policies, detailed benefits, and eligibility, please visit:

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Washington University in St. Louis