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Customer Success/Delight Analysts

Sparktek

Customer Success/Delight Analyst

Location: Houston, TX (Onsite) Duration: Long Term

We are looking for customer success from a digital media background who has experience in ads, Google Ads, Meta Ads, and social media ads. Need to provide support to clients via phone, email, or chat and do upselling.

Required:

  • Self-service support
  • Platform Access / Supplier Login
  • In Platform Issue Resolution (Onsite/Offsite)
  • Track KPI performance
  • Identify under pacing / areas for optimizations
  • Track performance pre and post recommendation
  • Salesforce input
  • Creating Cases
  • Logging troubleshooting calls/issues in Chatter
  • Proactive Support
  • Identifying Upsell
  • Bid Optimization
  • Offshore will review campaign and provide recommendations
  • Offshore will contact suppliers through email for implementation
  • Offshore will close Salesforce case once optimizations are sent
Sparktek
Vacancy posted 4 days ago
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