Customer Service Representative - Customer Care

Job Description Posted Monday, May 11, 2026 at 10:00 AM Pay: $21.00 per hour Hours of Work: Sunday-Wednesday, 8:00am-6:30pm Hi. We’re New Horizons In‑Home Care. We care for older adults beginning to need some help around the house, seniors who want to continue living at home, individuals with disabilities, and medically fragile children. We’ve been providing care to the Oregon community for over 30 years. We’re looking for Customer Services Specialists for our Eugene, OR office. If you’re looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you’ve come to the right place! Responsibilities: Deliver a warm first impression for callers Handling and directing a high volume of incoming calls Assist Clients with schedule changes Assist Caregivers with timekeeping issues or driving directions Support Scheduling with Caregiver or Client notifications Handle employee sick calls Keep excellent documentation and records Qualifications: Warm, energetic personality who loves to connect with people Preferred knowledge of in‑home care or healthcare field Possess strong communication skills Ability to multi‑task, stay calm, and be a team player in a fast‑paced environment while ensuring attention to detail High school diploma/GED and at least 6 months of administrative experience Proficient computer and typing skills Position is not remote EEOC Statement New Horizons is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, sexual orientation, gender identity or expression, marital status, veteran status, disability, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in all aspects of the employment process, including the application process. If you need assistance in completing your application, please call View phone number on click.appcast.io. #J-18808-Ljbffr