Senior Pro Product Specialist, Conduit

Ready to be a Titan? As a Sr. Pro Product Specialist focusing on Conduit Tech, you will join the Pro Product Excellence team and play a vital role in Conduit Tech’s growth and mission to enable all HVAC Pros to design, sell, and install energy‑efficient systems. What You'll Do Become an expert in ServiceTitan Pro Products, specifically Conduit Tech – a LiDAR‑powered HVAC sales and design platform. Collaborate closely with the Senior Directors of the Conduit team to manage new and existing customer relationships. Design and implement creative strategies to roll Conduit out to new strategic customers, boost adoption, and encourage engagement. Guide clients through the implementation, configuration, and training of Conduit. Manage complex timelines with multiple stakeholders, branches, and departments, ensuring clients launch within agreed timeframes. Partner with ServiceTitan Customer Success Managers to drive Pro Product success, retention, and ROI. Analyze Conduit adoption data and account trends to identify actionable insights, custom solutions, and potential risks. Work closely with users and managers at our clients to understand their needs and recommend optimal settings based on industry best practices. Engage in a feedback loop with Conduit’s product teams to translate customer experience and quality‑of‑life needs. Iterate frequently on processes in a fast‑paced, startup‑like environment with high ownership and opportunity for impact. What You'll Bring Experience in support, implementation, or account management within a software or SaaS environment. At least 2 years of relevant experience managing multiple accounts with a proven track record of success, OR at least 1 year in the home services industry. A BA/BS degree is preferred. A self‑starter who thrives in fast‑paced environments, with demonstrated leadership, motivation, and strong attention to detail. Experience working in a startup environment (1+ years in a pre‑seed through SeriesB company). Proven ability to multi‑task and manage multiple projects concurrently, using data‑driven decision‑making. Ability to efficiently identify, troubleshoot, and resolve technical issues. A team player with strong communication and organizational skills, and a positive attitude when working through ambiguity. An intermediate understanding of value drivers in recurring‑revenue business models. Benefits Flexible work schedule and ample learning & development opportunities. Comprehensive onboarding program and leadership training. Health & wellness benefits: medical, dental, vision (100% employer paid options), FSA/HSA, 401(k) match, telehealth, and One Medical membership. Parental leave and support, fertility services up to $20,000, surrogacy and adoption reimbursement. Pet insurance, legal advisory services, financial planning tools, and more. Future‑focused equity opportunities. Compensation For candidates in the United States the good‑faith salary range is Zone1: $83,900USD – $125,900USD (CA, CT, DC, MD, MA, NJ, NY, VA, WA) and Zone2: $78,400USD – $117,600USD (all other US locations). This role is also eligible for a variable commission plan. EEO Statement We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. We comply with all applicable minimum wage laws. #J-18808-Ljbffr ServiceTitan, Inc.