Customer Returns Associate

Job Description

Job Description

Customer Returns Associate– Automotive Parts

Location: Petersburg, VA

Pay: $18/hour

Schedule: Full-Time: 8:00 AM – 4:30 PM

Employment Type: Temp-to-Perm

Now Hiring Customer Returns Associates!

Qualified Staffing is hiring a Customer Returns Associate for an automotive parts and accessories warehouse in Petersburg, VA. This position works within the Quality Assurance department and is responsible for inspecting returned merchandise, documenting product condition, processing returns, and determining the appropriate next step for returned items. This is a great opportunity for someone with previous warehouse, inventory, quality assurance, or returns experience who has strong attention to detail and good decision-making skills.

What You’ll Do

• Inspect returned automotive parts and merchandise for damage, signs of use, or missing components 
• Review customer return documentation and product information for accuracy 
• Create and complete internal return documentation 
• Document shipping damage and photograph damaged merchandise when required 
• Determine the appropriate disposition of returned products, including returning items to stock, returning them to the vendor, or identifying items for scrap 
• Identify the correct warehouse location for returned merchandise 
• Record customer-reported concerns and any additional issues found during inspection 
• Repackage approved merchandise and prepare it for warehouse put-away 
• Assist the Customer Service team with questions or clarification regarding returned products 
• Help maintain an accurate, organized, and efficient returns process 
• Perform other warehouse and Quality Assurance duties as assigned 

What We’re Looking For

• Previous warehouse, inventory, quality assurance, or returns processing experience required 
• Strong attention to detail and organizational skills 
• Good verbal and written communication skills 
• Ability to make sound decisions based on established policies and procedures 
• Ability to work independently and as part of a team 
• Strong interpersonal and problem-solving skills 
• Basic math skills 
• High school diploma or GED required 

Physical Requirements

• Ability to stand, walk, and sit for extended periods 
• Ability to bend, stoop, kneel, reach, push, pull, grasp, and perform repetitive motions 
• Ability to climb ladders of varying heights 
• Ability to lift objects weighing up to 50 lbs. to approximately four feet 
• Good vision, hearing, and manual dexterity for inspecting and handling merchandise 

Why Work  With Qualified Staffing?

• Competitive benefits including healthcare, vacation/holiday pay, and 401(k) 
• One application gives you access to multiple job opportunities nationwide 
• Fast, friendly responses—typically within 24–48 hours 

About Qualified Staffing

Qualified Staffing partners with leading companies to provide temp, temp-to-hire, and direct hire opportunities in light industrial, administrative, skilled trades, and manufacturing environments. Our team is committed to helping you find the right opportunity and grow your career.

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