Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Were proud to represent two well-established agencies with more than 20 years of combined experience serving the Grand Rapids area. One agency has been thriving for 15 years, and the other for 7 years, supported by a talented and motivated team of 18 employees who bring energy and positivity to everything they do.

Our agencies are built on a culture of growth, teamwork, and opportunity. We offer team incentive day trips, generous vacation time that accrues quickly, and a vibrant, supportive environment designed to help every team member succeed. Youll work in a modern, state-of-the-art facility and have access to clear opportunities for career advancement.

Most importantly, were committed to helping our team members grownot just professionally but personally. Our ultimate goal is to empower ambitious, driven individuals to reach their full potential and, for those who aspire to, become State Farm agents themselves. If youre motivated, coachable, and ready to grow your career in a supportive, high-energy setting, this could be the perfect fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kevin Curtis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.