Customer Experience Associate

Client Overview:

Our client is a dynamic organization focused on delivering exceptional customer service and innovative solutions, and they are currently looking to add a Customer Experience Associate to their team. The company values diversity and fosters an inclusive environment. Employees are encouraged to grow professionally and contribute to a collaborative culture.

Salary/Hourly Rate:

$22/hr

Position Overview:

The Customer Experience Associate interacts with customers to provide information about products and services, resolve complaints, and ensure a positive experience. The role involves handling inquiries, processing orders, and maintaining accurate records.

Responsibilities of the Customer Experience Associate:

• Provide information about products and services via phone, email, or in person.
• Enter orders, cancel accounts, and obtain complaint details.
• Keep records of customer interactions and actions taken.
• Check and resolve customer problems.
• Contact customers regarding inquiries or claim results.
• Determine charges, collect payments, and arrange billing.
• Complete contract forms and prepare change of address records.
• Refer unresolved grievances to designated departments.
• Resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.

Required Experience/Skills for the Customer Experience Associate:

• Strong communication and interpersonal skills.
• Ability to handle repetitive tasks and sit for extended periods.
• Experience in customer service or a related field (6 months to 1 year preferred).
• Proficiency with computers and data entry.
• Ability to resolve conflicts and negotiate solutions.
• Organizational and prioritization skills.
• Attention to detail and accuracy in record-keeping.

Preferred Experience/Skills for the Customer Experience Associate:

• Experience with contract documentation and regulatory compliance.
• Familiarity with billing and payment processes.
• Ability to recommend process improvements.
• Experience working in a fast-paced environment.
• Multilingual abilities are a plus.

Education Requirements:

• High school diploma is required.
• Associate's degree is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3