Warranty Program Coordinator (Hybrid, Frisco, TX)

We are looking for a Warranty Program Coordinator for a global high tech company. In this role, you will support warranty operations, escalation management, and customer communications for the clients Customer Success team. This role serves as the primary intake point for warranty inquiries, ensuring timely triage, resolution, and documentation. The ideal candidate will have strong organizational skills, communication abilities, and experience managing operational workflows in a fast paced environment. This is a 12 month (extensions likely), 40 hour/week, hybrid role in the Frisco, TX area. This is a W2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered. Responsibilities Monitor and manage the warranty support distribution mailbox; serve as primary intake for inquiries and requests. Triage incoming requests, route to appropriate SMEs/teams, and respond using approved templates. Track inquiries through resolution, follow up on outstanding requests, and support the warranty escalation process. Log and track escalations, coordinate stakeholder handoffs, and maintain documentation. Assist in developing and maintaining FAQs, process documents, and internal communication collateral. Support processing of warranty forms, approvals, and paperwork. Provide reporting on inquiry volume, categories, open/closed status, and recurring customer concerns. Deliver status updates and metrics to program leadership. Requirement 3+ years of experience in program coordination, customer support, or operations. Strong organizational and communication skills with attention to detail. Experience managing escalation processes and documentation. Proficiency in Microsoft Office tools (Excel, Outlook, Word, PowerPoint). Ability to work independently and manage multiple priorities. Experience in warranty, service, or customer support environments preferred. Stage 4 Solutions is an equal opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics. Compensation: $34.22/hr. on W2 #J-18808-Ljbffr Stage 4 Solutions, Inc.