Workforce Management Specialist

Serving as a subject matter expert in workforce management hardware solutions, the remote WFM Hardware Overlay will guide customers through the evaluation, selection, pricing, and purchasing of time clock devices while ensuring a seamless purchasing experience aligned with business needs. Key responsibilities: Consult with customers to assess business and technical requirements and recommend appropriate time clock and hardware solutions Develop pricing proposals and manage the end-to-end purchasing process, from quote creation through order completion Provide ongoing support for existing customers with hardware expansions, upgrades, and add-on purchases throughout the customer lifecycle Required qualifications: At least 5 years of customer-facing experience in sales, operations, implementation, or customer success Experience with Salesforce, quoting tools, pricing, or customer purchasing processes Strong commercial judgment and experience partnering with Sales, Professional Services, or Operations teams Comfort learning and using technology, business systems, and digital tools Demonstrated commitment to delivering a professional, customer-focused experience