Patient Service Representative

Overview

The Patient Service Representative serves as a primary point of contact for patients in a dermatology and/or plastics clinic. This role supports a welcoming efficient patient experience through registration appointment scheduling electronic health record and practice-management activities payment collection and accurate front-desk operations. The representative also helps coordinate clinic workflow communicate with patients and staff and protect confidential information.

Responsibilities

• Open and close the clinic; count document and reconcile cash boxes and daily payment totals.
• Greet check in and check out patients; verify and update demographic insurance consent and other required information in electronic systems.
• Collect co-pays account balances cosmetic payments and retail sales payments; issue receipts and maintain accurate payment and cash-log documentation.
• Maintain a welcoming waiting-room environment and communicate appointment delays as appropriate.
• Schedule reschedule and confirm appointments; monitor additions cancellations no-shows recalls and daily schedule changes.
• Complete patient outreach to support scheduling recalls insurance or payor verification and required appointment information.
• Prepare upcoming appointments by reviewing charts for required forms referrals eligibility and other documentation.
• Scan organize and manage records such as referrals lab results prior authorizations and medical-record releases in the electronic health record.
• Answer screen and route incoming calls; take messages and coordinate appropriate handoffs with billing the central call center clinicians and other teams.
• Coordinate referrals and appointment requests according to company procedures and clinician schedule templates.
• Process and track retail products and inventory in accordance with standard operating procedures.
• Support accurate front-desk documentation fee-ticket reconciliation end-of-day reporting and communication of discrepancies to leadership.
• Assist with onboarding and day-to-day guidance for front-desk team members as assigned.
• Handle patient concerns professionally and escalate service-recovery issues or complex questions to the appropriate leader.
• Complete required compliance training and meetings and perform other assigned duties.

Qualifications

• High School Diploma or GED required.
• Medical office front-desk customer service or comparable administrative experience preferred.
• Proficiency with Microsoft Office Suite electronic health record systems and scheduling or practice-management systems.
• Strong customer service organizational communication and multitasking skills in a fast-paced clinical environment.
• Ability to work collaboratively with clinicians staff patients and the public while maintaining a professional and positive demeanor.
• Ability to handle sensitive information with discretion and maintain patient confidentiality in accordance with HIPAA.

Physical Demands

• Standing walking and sitting for extended periods.
• Lifting and carrying up to 25 pounds.
• Bending stooping kneeling reaching and manual dexterity for typing and computer use.
• Visual acuity for reading screens and documents and verbal communication by phone and in person.

Interested in this role but dont meet every qualification We still encourage you to apply. Your transferable skills willingness to learn and commitment to patient care may make you a great addition to our team. Wed love to learn more about what you bring. Any applicable state-required credentials or qualifications must still be met.

Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age race religion color disability marital status sex (including pregnancy) national origin ancestry ethnicity sexual orientation gender identity or expression genetic information veteran or military status or any other status protected by applicable federal state or local law. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process please contact to let us know the nature of your request and your contact information.

• Open and close the clinic; count document and reconcile cash boxes and daily payment totals.
• Greet check in and check out patients; verify and update demographic insurance consent and other required information in electronic systems.
• Collect co-pays account balances cosmetic payments and retail sales payments; issue receipts and maintain accurate payment and cash-log documentation.
• Maintain a welcoming waiting-room environment and communicate appointment delays as appropriate.
• Schedule reschedule and confirm appointments; monitor additions cancellations no-shows recalls and daily schedule changes.
• Complete patient outreach to support scheduling recalls insurance or payor verification and required appointment information.
• Prepare upcoming appointments by reviewing charts for required forms referrals eligibility and other documentation.
• Scan organize and manage records such as referrals lab results prior authorizations and medical-record releases in the electronic health record.
• Answer screen and route incoming calls; take messages and coordinate appropriate handoffs with billing the central call center clinicians and other teams.
• Coordinate referrals and appointment requests according to company procedures and clinician schedule templates.
• Process and track retail products and inventory in accordance with standard operating procedures.
• Support accurate front-desk documentation fee-ticket reconciliation end-of-day reporting and communication of discrepancies to leadership.
• Assist with onboarding and day-to-day guidance for front-desk team members as assigned.
• Handle patient concerns professionally and escalate service-recovery issues or complex questions to the appropriate leader.
• Complete required compliance training and meetings and perform other assigned duties.

• High School Diploma or GED required.
• Medical office front-desk customer service or comparable administrative experience preferred.
• Proficiency with Microsoft Office Suite electronic health record systems and scheduling or practice-management systems.
• Strong customer service organizational communication and multitasking skills in a fast-paced clinical environment.
• Ability to work collaboratively with clinicians staff patients and the public while maintaining a professional and positive demeanor.
• Ability to handle sensitive information with discretion and maintain patient confidentiality in accordance with HIPAA.

Physical Demands

• Standing walking and sitting for extended periods.
• Lifting and carrying up to 25 pounds.
• Bending stooping kneeling reaching and manual dexterity for typing and computer use.
• Visual acuity for reading screens and documents and verbal communication by phone and in person.

Interested in this role but dont meet every qualification We still encourage you to apply. Your transferable skills willingness to learn and commitment to patient care may make you a great addition to our team. Wed love to learn more about what you bring. Any applicable state-required credentials or qualifications must still be met.

Required Experience:

Unclear Seniority