Customer Service Representative

Job Description

Job Description

Description:

Are you looking for a job with consistent daytime hours, career advancement opportunities, and competitive benefits with an employer who makes a positive impact on our local communities?

If so, National Bank of Middlebury could be the right fit for you! We are seeking team-oriented individuals who have a desire to provide exceptional service to customers in a professional business environment.

Our Customer Service Representatives begin training on teller line transactions, then can choose from a variety of different career paths. Apply now and find out what's possible with a career at NBM.

The kind of work you will do:

• Process financial transactions such as cashing checks, making deposits, and processing withdrawals
• Assist customers with debit card and digital banking questions
• Help solve customer problems by listening and making appropriate suggestions
• Collaborate with other departments in the bank to ensure a customer's financial needs are met

What we provide to our staff:

• Opportunities to learn new skills and advance your career
• Opportunities to serve your community through paid volunteer hours
• Competitive benefits including paid federal holidays, paid time off provided up front annually, medical, dental and vision insurance, 401k plan with employer match, on-demand pay to claim a portion of your paycheck before payday, and more!

Necessary skills and abilities:

• Strong interpersonal and communication skills
• Ability to ask effective questions and provide multiple solutions to a problem
• Time management and prioritization skills
• Relationship building skills
• Ability to remain calm and focused under stress or time constraints
• Ability to work from one of our physical branch locations daily and approximately one Saturday shift per month

Beginning at $23.42 per hour with the opportunity to earn up to $26.89 with additional training

36-40 hours per week (schedule may vary slightly depending on branch location)

Monday - Thursday 8:30 am - 4:15 pm

Fridays 8:30 am - 5:15 pm

30-minute lunch daily

Rotating Saturdays (approximately once per month, 8:30am-12:30pm, automatic 1.5x pay for these shifts)

National Bank of Middlebury is an Equal Opportunity Employer and is committed to non-discriminatory employment practices

Requirements:

PHYSICAL REQUIREMENTS:

• Able to lift 25 lbs.
• Able to stand for extended periods of time
• Able to view a computer screen for extended periods of time
• Repetitive motion of the wrists, hands and fingers due to regular computer use

EDUCATION/EXPERIENCE/SKILLS/CERTIFICATIONS/LICENSES:

• Experience with Microsoft Office Suite, in particular; Excel, Word and Outlook