ASSISTANT GENERAL MANAGER

The Management Trust Position Title: Assistant General Manager Location: PGA West Residential II Reporting To: General Manager Status: Exempt, Full-Time Salary: $70,304 - $80,000/Annually DOE COMPANY PROFILE The Management Trust is a community association management company. PROPERTY PROFILE The PGA WEST Res II Community is located in beautiful, sunny La Quinta, CA. There are four key Associations associated with PGA WEST; PGA WEST Master Association, Residential Association I, Residential Association II and The Fairways. The Club at PGA WEST (managed separately) provides its members with incredible facilities such as three beautiful clubhouses, six world-renowned golf courses, a private fitness facility at The Health & Racquet Club, and 19 tennis courts. The Club is privately owned and operated separately from the residential associations. EMPLOYEE OWNER POSITION PURPOSE The Assistant General Manager is responsible for partnering with the General Manager, the Association Board of Directors (Board), and our Company to fulfill obligations of the management contract in conjunction with the goals and objectives of the Board. Key areas of focus include management and support of the community association (HOA), including, but not limited to daily operations, regular interaction with and support of Board/homeowners/vendors, meeting attendance, architectural and landscape processing, budget assistance, and overall community business management. This is a leadership position that requires a strong commitment to delivering exceptional customer experience while balancing the needs of many stakeholders. JOB DUTIES AND RESPONSIBILITIES Manage a large-scale community onsite that includes single-family homes (PUD) and shared wall condominium units Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management Work collaboratively with the Board and General Manager to formulate and initiate short-and long-term strategies to optimize community resources in a cost-effective manner. Oversee documentation of all Board-approved policies, rules, and regulations. Provide management services in compliance with the terms of the management contract and the Association’s governing documents. In coordination with General Manager, prepare annual budget estimates for Board action and approval. Assist Board and homeowners with problem resolution. Provide fiscal management, including, but not limited to reviewing and approving invoices. Maintain a Master Calendar for all key deliverables for the Association Conduct weekly site reviews and provide oversight of related compliance matters. Conduct CCI Inspections for escrow and process all request through Vantaca in a timely an efficient manner. Process all Architectural, Landscape, and Notice of Completion Applications. Facilitate monthly Architectural and Landscape Committee Meetings and Notice of Completion Inspections. Prepare schedules and establish priorities for routine and special work projects Provide oversight of contracted work to ensure compliance with Association guidelines, including landscaping and pool services Attend association meetings, including, but not limited to: Board Meetings, Annual Meetings, Candidates Forum, and special Town Hall meetings, as required Assist with preparation of Board packets, agendas, and calendars for scheduled and unscheduled meetings. Communicate in-person, by telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner; the call volume at PGA West 2 Residential Association is large Maintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to the community Oversee all aspects of the client’s relationship with our Company to ensure success and retention Work independently, with little oversight, and with accountability to executive management for the end result achieved Demonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own future Represent the community at designated meetings and formal functions Other duties and special projects as assigned QUALIFICATIONS This skill set is generally acquired through a combination of a degree in a Business Administration (or related) field, or at least (4) years of experience with increasing responsibility in community association management Professional designations are recommended, as is knowledge of Vantaca software. Knowledge of accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, contract oversight, and budget/finance Ability to motivate teams while simultaneously managing several projects Knowledge of management contracts, CC&Rs and other governing documents Solid knowledge of Microsoft Outlook, Excel, and Word Strong leadership abilities and comfort with public speaking (small and large groups) Conflict resolution and negotiation skills Ability to meet deadlines and address time-sensitive issues Ability to provide high-level customer service with astute attention to detail and organization Must be a team player Ability to manage workflow amid shifting priorities Willing to learn Company process and procedures, and learn/use proprietary software Adaptable and dependable with a solid attendance record Professional and respectful demeanor with all residents, the Board, staff and guests at all times SPECIAL POSITION REQUIREMENTS Must have reliable transportation to conduct site visits and be available for evenings and occasional weekend meeting. Must have and maintain a valid driver’s license and vehicle insurance in compliance with Must be able to drive in the dark if required ESSENTIAL FUNCTIONS Use standard office equipment, including: computer, phone, copier/scanner, etc. Be stationary for periods of time Relocate up to (25) pounds Travel to and from offsite locations SUPERVISES OTHERS? IF SO, LIST N/A SCHEDULE & TRAVEL Monday-Friday from approx. 8:00 am-5:00 pm This position may require occasional long hours to meet business needs, including weekends and holidays Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr