Ocean Export Supervisor

Job Title: Ocean Export Supervisor Job Location: Detroit, MI We have an exciting opportunity for an Ocean Export Supervisor who will be responsible for the end to end performance and profitability of the local Ocean Freight Export product team which includes Operations and Customer Service. This role drives performance of the team while ensuring quality and regulatory compliance. Key Responsibilities Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end Ocean Freight Export processes Serves as the escalation contact for customer's Ocean Freight Export shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction Assumes responsibility for good working practices, safety, and security for customer shipments and staff Collaborate with internal customers (Ocean Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required with the US Ocean Freight Product team Supervises staff; responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes Skills / Requirements BA/BS preferred or minimum of 2 years supervisory experience within the logistics / transportation industry Exceptional communication skills (verbal, written, and presentations) Comprehensive knowledge of Ocean Freight Export processes Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook) Demonstrated leadership ability to include driving KPIs, employee engagement / team building. Strong ability to develop, coach, train, and mentor staff to success Basic knowledge of Cargo Wise system is preferred Pay Range: $79,777.50 - $90,000.00+ (Based on Experience) Benefits (All Non-Union Employees) Compensation: Competitive base salary plus role dependent performance-based incentives. 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Vision: Optional coverage for exams, frames, and contacts. Dental: Optional coverage for preventive, basic, and major services. Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role. #J-18808-Ljbffr DHL Global Forwarding