Customer Service Representative

LaSalle Network has partnered with a global distributor of industrial products that is committed to providing cost-effective solutions and consulting. They are seeking an energetic, personable Customer Service Representative to join their team in Chicago.

Responsibilities

• Handle high volume of inbound and outbound calls with clients/customers
• Perform order entry; enter orders into the SAP system direct
• Input orders, modify existing orders and communicate as necessary to ensure internal data remains accurate; verify account balances as needed
• Answer product questions as the first line of response
• Facilitate resolution of transaction discrepancies and customer complaints to ensure both immediate and long-term resolution
• Expedite delivery per customer requests, and verify orders are fulfilled on time and per customer specifications
• Identify variances including delivery dates, price and order quantities, and initiate communication to the respective customer to ensure resolution
• Advise customers of the status of open items including but not limited to order processing, product audits, routing and quotes
• Process customer credit card payments
  
  
  

Requirements

• 1+ year of call center experience
• 1+ year of customer service experience
• Good phone presence
• Excellent soft skills

Key Details

• $19/hr while on contract and $21/hr upon converting to a permanent employee
• LaSalle Network consultants are eligible to enroll in benefits -
  
  
  

If you meet these qualifications, we invite you to apply today!

Thank you,

Jessica McCourt

Project Manager

LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.

All assignments are at-will and their duration is subject to change.