Customer Service/Order Entry Specialist

Customer Support/Order Entry Specialist Customer Support/Order Entry Specialist Location: Dix Hills, NY Schedule: Full-Time | MondayFriday, 8:30 AM5:00 PM Work Arrangement: Fully onsite for the first 23 months, transitioning to a hybrid schedule of 34 days onsite per week Compensation: $2530/hour, based on experience Position Type: Temp-to-Perm About the Opportunity Our client is seeking a detail-oriented and customer-focused Customer Support / Order Entry Specialist to join their team in Dix Hills, NY. This role is ideal for someone with strong order processing, customer service, and ERP/EDI experience who thrives in a fast-paced environment. The successful candidate will play a key role in managing customer orders, maintaining accurate records, and ensuring a positive customer experience from order placement through fulfillment. Responsibilities Process and enter customer orders accurately and efficiently Manage order acknowledgments, updates, and modifications Serve as a primary point of contact for customer inquiries regarding orders, shipments, and product information Coordinate with internal departments to ensure timely order fulfillment Monitor open orders and proactively communicate status updates to customers Maintain accurate customer and order data within the ERP system Review and process EDI transactions and troubleshoot discrepancies as needed Resolve customer concerns professionally and escalate issues when appropriate Assist with inventory, shipping, and logistics-related inquiries Support additional administrative and customer service functions as assigned Requirements Minimum of 3 years of experience in customer support, order entry, inside sales support, or a related role Experience working with ERP systems and/or EDI platforms required Strong data entry accuracy and attention to detail Excellent verbal and written communication skills Proficiency in Microsoft Office Suite, particularly Outlook and Excel Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment Strong problem-solving and customer service skills High school diploma required; additional education is a plus Preferred Qualifications Experience in manufacturing, distribution, wholesale, or related industries Familiarity with inventory management and shipping processes Ability to work independently and as part of a collaborative team This is an excellent temp-to-perm opportunity for a dependable professional looking to join a growing organization with long-term career potential.