Retail Sales Associate

Job Description

Job Description

Need an experienced retail sales associate to grow the retail sales.

Join our vibrant pet retail team as a Pet Retail Sales Associate( Wellness associate) and become a vital part of creating a welcoming, knowledgeable, and engaging environment for pet lovers and their furry friends! In this energetic role, you will connect with customers, share your passion for animals, and provide expert guidance on our wide range of pet products & pet grooming services. Your enthusiasm and dedication will help ensure every visitor leaves with the perfect supplies and a smile on their face. This paid position offers an exciting opportunity to grow your retail skills while making a positive impact in the pet community.

Duties

• Engage with each customer, consultative selling and provide solutions
• Greeting all customers that walk into Pet evolution
• Engaging customers, determining their needs and informing them of products that meet those needs.
• Checking in and out all grooming and walk in services
• Promoting and selling our membership Good life membership program
• Being comfortable overcoming objections
• Providing excellent customer service.
• Time management.
• Engaging customers, determining their needs, and informing them of products that meet those needs.
• Continually educating yourself about pets, pet products, and services through classes, reading, on-the-job training, and other means as available.
• Keeping informed about sales promotions, contests, and goals.
• Operating a computer cash register and accurately and efficiently completing transactions. Accurately reconciling daily sales and monies.
• Answering phones and providing accurate information in a pleasant and professional manner.
• Cleaning the facility and equipment.
• Stocking and organizing merchandise. Regular stock checks, stock check-ins.
• Organize and assist with in-store and community events.
• Assisting customers with merchandise to their vehicle.
• Shrink and inventory awareness.
• Carrying out other duties assigned by supervisors in a cheerful and efficient manner

Requirements

• Previous retail sales experience (3+ years) is a must, preferably some pet retail industry experince
• Strong communication skills with the ability to engage customers effectively in both English and bilingual settings if applicable
• Knowledge of POS systems, cash handling procedures, and basic retail math to ensure accurate transactions
• Ability to perform merchandising tasks such as organizing displays and stocking shelves efficiently
• Experience with customer service in grocery store or retail environments highly desirable
• Demonstrated ability to upsell & cross-sell products by highlighting features and benefits during customer interactions
• Excellent phone etiquette and communication skills to assist customers over the phone or in person

This role is perfect for motivated individuals who love animals and thrive in dynamic retail environments. We value energetic team players who are eager to learn, communicate clearly, and deliver exceptional service. Join us today to help pet owners find everything they need for their beloved companions while advancing your career in retail!