Director Housekeeping

Job Description

The Director Housekeeping is responsible for ensuring the highest level of overall housekeeping and laundry services throughout the resort in accordance with company policies and procedures, federal, state, and local authority guidelines. Responsibilities include managing the day-to-day planning, organizing, directing, and the training and developing of team members.

HERE'S WHY YOU'LL LOVE IT HERE!
We offer an excellent benefits package to our full-time Team Members that include:

• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.


SCHEDULE DETAILS:
Our Director Housekeeping will work a flexible schedule to include weekends and holidays.


ADDITIONAL RESPONSIBILITIES INCLUDE:

• Leads and coordinates all departmental team members in the various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners. Routinely inspect units and common areas to ensure they are in compliance with departmental standards.
• Monitors guests requests and compliance, resolving issues and coordinating efforts with other departments as necessary to provide excellent service.
• Ensures that an accurate inventory of linens and supplies is maintained. Helps coordinate the Lost and Found and ensures proper procedures are followed. Monitors all laundry operations and assists with the carpet and floor maintenance program. Ensures all assets of the department, equipment, supplies and storage are properly locked and secured.
• Hires, supervises, and trains all staff under the direction of the Housekeeping department and assists with administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc. May investigate accidents and initiate accident reports recommending appropriate corrective action. Maintains a safe work environment for all team members, members, owners, and guests. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
• Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules. Conducts departmental meetings, participates in annual departmental budget, and ensures department meets all quality assurance standards in accordance with company policies.
• Performs other related duties as assigned.

What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.


To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma or GED equivalent.
• Minimum of 3 years of experience in hospitality, hospital, or home/office cleaning field is required.
• Minimum of 2 year of supervisory experience in the hospitality and/or customer service field required.
• Valid Driver's License

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

ADDITIONAL RESPONSIBILITIES INCLUDE:

• Leads and coordinates all departmental team members in the various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners. Routinely inspect units and common areas to ensure they are in compliance with departmental standards.
• Monitors guests requests and compliance, resolving issues and coordinating efforts with other departments as necessary to provide excellent service.
• Ensures that an accurate inventory of linens and supplies is maintained. Helps coordinate the Lost and Found and ensures proper procedures are followed. Monitors all laundry operations and assists with the carpet and floor maintenance program. Ensures all assets of the department, equipment, supplies and storage are properly locked and secured.
• Hires, supervises, and trains all staff under the direction of the Housekeeping department and assists with administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc. May investigate accidents and initiate accident reports recommending appropriate corrective action. Maintains a safe work environment for all team members, members, owners, and guests. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
• Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules. Conducts departmental meetings, participates in annual departmental budget, and ensures department meets all quality assurance standards in accordance with company policies.
• Performs other related duties as assigned.

Qualifications

What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.


To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma or GED equivalent.
• Minimum of 6 months of experience in hospitality, hospital, or home/office cleaning field is required.
• Minimum of 1 year of supervisory experience in the hospitality and/or customer service field required.
• Valid Driver's License

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.