Customer Service Manager

Since 1947, Kamo has been the trusted facility solutionspartner for the CSRA and beyond. As a third-generation family business, we'repassionate about building lasting partnerships and delivering exceptionalservice. We're looking for an energetic Customer Service Manager who embodiesour motto: #kamoishereforyou . Classification: Full-time Reports To: VP of Operations Direct Reports: Customer Service Associates Location: Augusta, GA What You’ll Do As our Customer Service Manager, you'll be the heartbeat ofour operations team—leading by example, solving problems with a smile, andmaking sure every customer interaction reflects our commitment to going aboveand beyond. This is a hands‑on leadership role where you'll manage both peopleand processes while serving as the welcoming face of Kamo at our ReynoldsStreet location. What We're Looking For Must Have: Previouscustomer service management or supervisory experience Passionfor leading and developing team members Highschool diploma or equivalent Sharpattention to detail and commitment to accuracy Dependabilityand strong work ethic Positive,can-do attitude even when juggling multiple priorities Bonus Points: Knowledgeof facility supplies, janitorial products, or industrial equipment Experiencewith order processing and inventory management systems Backgroundin retail or showroom operations Understandingof how all the operational pieces fit together—from order to delivery Your Key Responsibilities Lead Your Team to Success Coachand mentor customer service associates in delivering Kamo's signatureexceptional service Partnerwith the VP of Operations to drive performance and meet company goals Sharecustomer insights with leadership to continuously improve how we serve ourcommunity Master the Details Processdaily online orders with speed and precision using our DDI operatingsystem Handleincoming orders from sales reps via phone and email Coordinatewith sales and service leadership to nail every order specification Ensurerapid turnaround that keeps Kamo's reputation for responsivenessrock-solid Be the Customer Champion Serveas the go‑to person for sensitive customer issues that need a personaltouch Welcomewalk-in customers to our showroom with genuine hospitality Shareyour expertise on our complete product line—from carpet care to floorscrubbers, cleaning chemicals to equipment Handlepricing inquiries and work directly with company leadership on specialrequests Run an Outstanding Showroom Workthe counter, helping customers find exactly what they need Keepdisplays organized, fully stocked, and positioned to showcase ourincredible product range Maintaina showroom that makes customers proud to shop local and reflects ourprofessional standards Keep Operations Humming Stayconnected with shipping, receiving, and purchasing teams so you alwaysknow what's in stock and when products arrive Be thecommunication bridge between departments—making sure information flowssmoothly Jumpin on problem-solving efforts that put customer needs first Supportcompany initiatives that enhance our service and strengthen our communitypresence What You'll Need to Bring Techsavvy: You'll quickly master our internal ERP system, handle email, and office applications with ease Detail-orientedmindset: Data entry accuracy matters—you catch errors before theybecome problems Flexibility: You thrive in our growing, dynamic environment and adapt quickly whenpriorities shift Problem-solvingskills: You stay cool under pressure and tackle disruptions head-on Teamspirit: You genuinely enjoy helping others succeed and creating apositive workplace #J-18808-Ljbffr