Implementation Specialist
Fast-growing software company
The Role
Raydar is recruiting for this role on behalf of our client. Take charge of customer automation projects from the first trial through live operation. Serve as the main contact for customers, build solutions with the help of AI tools, and pass practical insights back to the engineering group.
What You'll Do
Step into customer projects during the trial stage, run the opening meetings and own the creation and handover of automated workflows.
Hold discovery sessions with operations staff and convert their documented procedures into precise specifications.
Handle a portfolio of customer rollouts in parallel, keeping live automations dependable and diagnosing breakages when connected systems change.
Turn trial engagements into longer-term agreements by becoming the day-to-day relationship lead for each account.
Relay patterns of problems and unmet customer needs to engineers so they can inform product direction.
What We're Looking For
Background in a customer-facing delivery, consulting, operations or account-oriented role at a technology company.
Daily hands-on use of AI tools in your work.
Working knowledge of at least one of web automation, APIs or SQL.
Skill at gathering requirements from both technical and non-technical colleagues and turning them into clear workflow definitions.
Willingness to work a six-day in-office schedule.
Ability to work on-site full time in the San Francisco area.
Bonus Points
Exposure to healthcare or a related operations setting.
Prior time at an early-stage startup.
Location And Work Model
San Francisco, CA, United States
On-site, 6 days per week in office
Full-time
Compensation, As The Posting Describes It
Equity
Vacancy posted 2 days ago
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