Retail Assistant Manager

Position Summary Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick‑up and delivery, shipping and quality control processes. Manages the store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member. General Duties and Responsibilities Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers Evaluates the efficiency and productivity of team members in creating positive customer experiences Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction Creates a customer‑focused environment in all areas of the store and monitors the store ensuring a clean and professional environment Establishes and manages a process for customer flow in the store to improve service experience ensuring customers' needs are met quickly and quality products are delivered Provides training and development of team members on assigned shifts by monitoring goals and providing feedback Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed Oversees shipping related services and activities Communicates with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls Assists Store Manager in review and transmission of payroll and daily close out of POS Performs all other administrative duties as needed or requested including scheduling, payroll management, training compliance, daily close‑out of POS, bidding, ordering and receiving supplies and inventory controls Minimum Qualifications and Requirements High School diploma or equivalent education 1+ year of related experience, prior supervisory experience preferred For new hires, must meet all FedEx Office employment qualifications in force at the time of hiring For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook Essential Functions Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability to bend/twist at the waist and knees on a consistent basis Ability to communicate effectively with customers, vendors, and other team members on a consistent basis Ability to perform work activities requiring cooperation and instruction on a consistent basis Ability to function in a fast‑paced environment under substantial pressure Ability to maintain attention and concentration for extended periods Ability to work with minimal supervision Ability to report regularly to work and maintain established business hours to support the FedEx Office business Preferred Qualifications and Pay Pay: $20.30 - $24.84/hr Additional benefits include eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Additional Details Works with management to reduce company costs/wastes and to optimize profitability in areas of responsibility. Applies quality concepts presented at training during daily activities. Supports FedEx Office quality initiatives. Equal Opportunity and Reasonable Accommodations FedEx Office is an Equal Opportunity Employer including Veterans, Persons with Disabilities. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email View email address on click.appcast.io. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws and local fair‑chance hiring ordinances. Applicants with criminal records will be considered individually based on the nature of the offense and other relevant factors. #J-18808-Ljbffr FedEx Office