General Manager-203100
ESA Management, LLC
Job Description
POSITION PURPOSE AND SUMMARY Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace. Watch A Day in the Life video for General Manager MAJOR / KEY JOB DUTIES Demonstrates and promotes 100% commitment to providing the best possible experience for our guests Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards. Completes daily room and Guest Ready room inspections. Manages ESA Brand Standards and processes while pursuing continuous improvement. Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed. Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance. Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition. Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner. Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables. Provides team members with the necessary tools and supplies to perform their jobs. Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors Efficiently manages rooms to keep all guest rooms in service. Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards. Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely. Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities. Upholds and enforces ESA standards and policy compliance at the hotel level. Ensures bank deposits are completed in accordance with company policy Completes competitive surveillance (Sales Drive Bys) OTHER DUTIES Reviews in-house rates. Adheres to federal, state and local employment related laws and regulations. Performs duties in all aspects of hotel operations as needed Directly manages an Assistant General Manager / Team Leader. Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues. BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Medical Insurance Dental Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance Dependent Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Requirements
MINIMUM QUALIFICATIONS Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check. PREFERRED QUALIFICATIONS
65,000
POSITION PURPOSE AND SUMMARY Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace. Watch A Day in the Life video for General Manager MAJOR / KEY JOB DUTIES Demonstrates and promotes 100% commitment to providing the best possible experience for our guests Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards. Completes daily room and Guest Ready room inspections. Manages ESA Brand Standards and processes while pursuing continuous improvement. Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed. Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance. Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition. Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner. Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables. Provides team members with the necessary tools and supplies to perform their jobs. Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors Efficiently manages rooms to keep all guest rooms in service. Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards. Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely. Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities. Upholds and enforces ESA standards and policy compliance at the hotel level. Ensures bank deposits are completed in accordance with company policy Completes competitive surveillance (Sales Drive Bys) OTHER DUTIES Reviews in-house rates. Adheres to federal, state and local employment related laws and regulations. Performs duties in all aspects of hotel operations as needed Directly manages an Assistant General Manager / Team Leader. Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues. BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Medical Insurance Dental Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance Dependent Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Requirements
MINIMUM QUALIFICATIONS Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check. PREFERRED QUALIFICATIONS
- 2-year degree highly preferred
- Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software
- Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines
- Ability to manage and direct a staff to perform daily job tasks
- Conversational or proficient in Spanish
- Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate
- Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
- Typically, moderate noise level in the work environment.
- Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.
- Occasionally push, pull, lift and/or move up to 25 pounds.
- Read, write and speak English and comprehends basic instructions.
- Write in an effective and grammatically correct manner to generate effective short correspondence and memos.
- Present information in one-on-one and small group situations to customers, clients, and associate
- Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property
- Conversational Spanish would be beneficial
65,000
Vacancy posted 6 hours ago
Similar jobs that could be interesting for youBased on the General Manager-203100 in Suffolk, VA vacancy
$118.7k - $198.1k
Key ResponsibilitiesServes as the on-site management and leader of a Import Distribution Center (IDC).Responsible for the execution of all functions at the facility, including: the daily, weekly and annual operational planning and execution to meet distribution center...SuggestedFull timeTemporary workPart timeLocal areaShift work- ...start an exciting career in the food-service industry. As a Shift Manager at Bojangles, you must be comfortable serving and interacting... ...Experience: Management: 2 years (Preferred) general manager: 1 year (Preferred) This Job Is: Open to applicants...SuggestedMonday to FridayFlexible hoursShift workWeekend work
Bojangles'
Suffolk, VA4 days ago - ...A leading fast-food brand is seeking a Restaurant General Manager to lead a dynamic team in delivering exceptional customer experiences. You will oversee recruitment, training, and team development, while also analyzing financial performance to maximize profitability....Suggested
Taco Bell
Suffolk, VA2 days ago - ...Job Summary and Scope The General Manager has ultimate accountability for the successful operation, growth and prosperity of an assigned National Franchised Restaurant. He/she provides leadership and direction to ensure the restaurant operates in accordance with all established...SuggestedFull timeTemporary workWork experience placementCasual workLocal areaShift work
Workstream
Suffolk, VA4 days ago - ...Burger King Restaurant General Manager Bring the flavor. Bring the fire. Grow the business. Welcome to the Flame-Grilled Life. At Burger King, our Restaurant General Managers (RGMs) are the executive leaders of their restaurant. You’re not just running shifts — you’re...SuggestedHourly payWeekly payMinimum wageLocal areaFlexible hoursShift work
Carrols Restaurant Group, Inc.
Suffolk, VA4 days ago $53k - $74k
...OPPORTUNITY Chipotle is growing fast – we’re opening a restaurant almost every day, and we need leaders to grow with us! Our General Managers lead from the front and in this role, you’ll hire and develop great people, build a winning culture, and run a strong business...ApprenticeshipLocal areaShift workDay shiftAfternoon shiftChipotle Mexican Grill
Suffolk, VA4 days ago- ...JOB TITLE: General Manager DEPARTMENT: Operations SUPERVISOR: District Manager GENERAL JOB DESCRIPTION Manages the operations and staff of a restaurant, including the execution of all Company policies, procedures, programs, and systems. Ensures achievement...Work at officeLocal area
Wendy's
Suffolk, VA4 days ago $60k - $80k
Restaurant General Manager About the Job: As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You...Work experience placementShift work- ...expertise they deserve. America’s Best believes in great care, for every kind of eye. Because every eye deserves better. As a General Manager , you’ll lead a talented team, drive results, and create an amazing experience for both patients and associates every single day...Temporary work
$48k - $60k
...Job Description Job Description Assistant General Manager About the Job: As an Assistant General Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You...Work experience placementImmediate startShift work$55k - $60k
...A leading dental service organization is seeking a Dental Office Manager in Suffolk, Virginia. The role involves leading office operations, managing staff, and ensuring high-quality patient service. Candidates should have at least one year of management experience and...Work at officeASPEN DENTAL GROUP, PC
Suffolk, VA4 days ago$43k - $67k
...Job Description Job Description Assistant General Manager Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll get to encourage a sales team and create outstanding customer experiences in one of our...Hourly payNight shiftWeekend workAfternoon shift- Crown Chicken Ltd. are looking to recruit an Area Manager for our Agricultural division covering our farms in the Newmarket AreaThe main duties of the role:To manage the nominated group of farms and staff in order to meet the business requirements, in accordance with the...Full timeWork at office
- Job Description Job Description Company Description Our mission To recognize, appreciate, value, and utilize the unique talents and contributions of all individuals. To create an environment where all Team Members, because of their differences, can reach their...Flexible hours
- Job Description Job Description Job Description Responsible for all results in assigned stores Insuring food, labor and service goals are within goal P&L review with direct supervisor Each Month Minimum 50 hour work week with 1 day off and 1 on call day ...
- ...HES is seeking a Grounds/Sports Fields Manager in Suffolk, Virginia, responsible for overseeing the daily operations and maintenance of athletic fields. The role requires ensuring high-quality field conditions and compliance while managing staff effectively. Qualifications...
HES
Suffolk, VA2 days ago - ...Description Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers are responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and...All shiftsFlexible hoursNight shift
Amazon
Suffolk, VA4 days ago - ...Retirement Savings Program (must be employed for 60 days and must be 21 years of age to participate)* As a Restaurant Operations Manager, you will be eligible for quarterly bonus payment based on restaurant's performance. Life Insurance* Short Term Disability* Long...Temporary workImmediate startShift workDay shift
- ...VA Summary: The Operations Supervisor is directly responsible for the day to day supervision of the warehouse operation, leading, managing, and assigning the work for non-slab operations. Ensures the timely and accuracy of inbound receipts and material putaway, inventory...Temporary workAll shiftsMonday to FridayShift work
M S International
Suffolk, VA3 days ago $238.83k - $341.19k
...or not). Responsible for assessment, diagnosis, treatment, management, education, health promotion and care coordination and documentation... ...(TCM) weekly, as well as supports Center Manager/Center General Manager center clinical leader and/or market clinical leader is...Hourly payFull timeWork at officeChenMed
Suffolk, VA2 hours ago- ...The successful candidate will provide leadership, training, and development to hourly personnel by managing the process flow, resources and workforce to meet and exceed established budgets and performance objectives. Reporting directly to the Maintenance Superintendent...Hourly payFull timeFor contractorsApprenticeshipWork at officeShift work
West Fraser
Suffolk, VA1 day ago $91k - $136.5k
...Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during...Hourly payFlexible hoursShift workNight shiftAmazon
Suffolk, VA5 days ago- ...Job Overview Seeking a hands-on Facilities Manager to oversee maintenance and facilities operations for restaurant locations in... ...with brand standards and safety requirements. Partner with General Managers and Area Leaders to support restaurant performance....
Wendy's
Suffolk, VA1 day ago $24 - $32 per hour
...Sport Clips is readyto hire our next Assistant Manager! PAY: $24-$32/ HR. , Cash tips paid daily, plus earn up to an additional $11 in store bonuses! BENEFITS Above-average pay plus tips! Instant clientele! Attractive benefits package and incentives Flexibility for maintaining...Daily paidAfternoon shiftSport Clips
Suffolk, VA2 days ago$70k - $90.9k
...Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during...Hourly payFlexible hoursShift workNight shiftAmazon
Suffolk, VA3 days ago- ...IES Commercial, Inc. - DBA IES Electrical, seeking Commercial Electrical Construction Security Systems Project Manager , Chester, Virginia. Job Summary Provides overall management in all phases of construction for one or more commercial electrical projects...Temporary workFlexible hours
IES Commercial Inc. - C&I Division
Suffolk, VA2 days ago - Area Supervisor Primary Location: Suffolk, VA Work Locations: Suffolk VA 1011 University Blvd Suite 120 Suffolk 23435 Job: Area Supervisor Schedule: Regular Standard Job Type: Full-time Ross StoresFull time
- Suffolk Public Schools Transportation is seeking a Coordinator I Transportation in Suffolk, Virginia. The role oversees the transportation division, including operation, maintenance, and staff supervision, to ensure safe and cost‑effective student travel on regular routes...
Young World Physical Education
Suffolk, VA2 days ago - Quattro Consulting seeks an Operational Environment (OE) Planner to support the JS J7 Deputy Directorate for Joint Training & Exercises. You will research, coordinate, design, and deliver OE products for exercises to enhance joint force training and readiness. Requires...
Energy Jobline ZR
Suffolk, VA1 day ago - ...Exciting Opportunity: Maintenance Manager for a Leading Company DBS Staffing Services, Inc. is seeking a proactive and experienced Maintenance Manager to oversee maintenance operations for our esteemed client. As a key leader in the organization, you will be responsible...For contractors
DBS Staffing Services, Inc.
Suffolk, VA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to General Manager-203100. Be the first to apply!
Related searches
- general manager fast food Suffolk, VA
- general manager mine Suffolk, VA
- general manager in training Suffolk, VA
- general manager aviation Suffolk, VA
- mcdonald general manager Suffolk, VA
- hvac general manager Suffolk, VA
- general manager Suffolk, VA
- general manager in training retail Suffolk, VA
- general manager food Suffolk, VA
- general manager fitness Suffolk, VA