General Manager

Job Description

Job Description

Description:

As the General Manager of our boutique hotel in Downtown Dallas, you will be the steward of an exceptional and uniquely crafted guest experience. In this role, you will oversee all aspects of the property’s operations, ensuring that our distinctive brand, personalized service, and intimate atmosphere are consistently delivered.

You will lead and inspire a diverse team, fostering a culture of hospitality, creativity, and attention to detail that reflects the character and charm of our hotel. Your responsibilities will include guiding day-to-day operations, driving both short-term and long-term strategic initiatives, and ensuring the hotel’s financial performance meets organizational goals.

Because boutique hotels thrive on individuality and high-touch service, your daily work may include hands-on collaboration with staff, thoughtful problem-solving, elevating guest experiences, and representing the hotel within the local community. You will also prepare and communicate regular business updates to the corporate team, who are always available to support you and the property’s success.

This position may require flexible scheduling availability.

Job Requirements:

• Ensure that departments achieve or exceed guest's service expectations
• Meet or exceed budgeted profit and margin for the hotel
• Accurately forecast revenue/cost problems and manages the timing of discretionary expenditures to utilize cash flow
• Analyze financial and operational information on an ongoing basis to adjust business plans, labor requirements, and operating costs
• Ensure hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables and that these procedures are regularly followed
• Identifies major revenue and expense opportunities and possible problems
• Assist team leaders in meeting and exceeding AOS goals
• Develop and implement marketing and sales plans based on demand segments and to maximize REVPAR and Market Share Actively sell through sales calls, property tours, etc.
• Periodically inspect rooms, building exterior, parking lot, etc.
• Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions

Job Qualifications:

• Knowledge of the principal competition for each market segment
• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service
• Valid Driver's License is required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.