Principal AI Engineer

You may occasionally be required to travel for business Additional Locations: Looking for more details about our benefits? You can also learn all about them by clicking HERE Description and Requirements BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage. At BMC, we don’t do ordinary. Across BMC, our AI teams are building the next generation of agentic AI, capabilities that help enterprises run their most critical systems faster, more resiliently, and with confidence. Our agentic AI empowers autonomous agents to detect, diagnose, and help resolve complex problems with speed, accountability, and human oversight. We’re not hiring for roles; we’re hiring for impact. You’ll solve hard problems, build smart solutions, and work with people who challenge and champion you, and see your work make a difference for customers running mission-critical systems. You will build autonomous and semi-autonomous AI agents that plan, reason, make decisions, and execute tasks, and orchestrate multi-agent systems that integrate with tools, APIs, and enterprise applications. Everything you build must meet enterprise standards: secure, reliable, scalable, observable, and governed. Here is how, through this role, you will contribute to BMC’s and your own success: Design, develop, and maintain enterprise-grade agentic AI applications using modern LLMs and AI frameworks. Build autonomous and semi-autonomous AI agents capable of planning, reasoning, decision-making, and task execution. Develop multi-agent systems and orchestrate interactions between agents, tools, APIs, and enterprise applications. Integrate AI agents with internal and external services through APIs, databases, messaging systems, and workflow engines. Build and deploy RAG solutions using vector databases and enterprise knowledge sources. Optimize AI workflows for performance, scalability, reliability, and cost efficiency. Implement observability, monitoring, guardrails, and governance mechanisms for production AI systems. Build and run agent evaluations — define eval sets, test behaviour, iterate on prompts, tools, and workflows. Package and deploy solutions in production; apply strong diagnostics across the AI stack. Collaborate with product, architects, and stakeholders; contribute to reviews, documentation, and best practices. Set applied AI architecture and investment priorities across products. Make consequential tradeoffs among models, platforms, build-vs-buy, and risk controls. Drive org-wide adoption of AI capabilities with measurable outcomes and managed risk. Align product, platform, security, and quality leaders on a coherent AI direction. To ensure you’re set up for success, you will bring the following skillset & experience: Typically, 12+ years of relevant experience Bachelor's or Master's in Computer Science, AI, ML, or related field (or equivalent experience). Hands-on experience with LLMs (OpenAI, Anthropic, Gemini, Llama, or equivalent) Familiarity with agentic frameworks (LangGraph, LangChain, CrewAI, or similar) and agentic SDKs as level requires. Understanding of prompt engineering, tool/function calling, planning, reasoning, and workflow orchestration. Python; REST APIs, microservices, cloud, containers, CI/CD, and testing — depth scales with level. Evals for LLM/RAG/Agent use cases; observability (Langfuse, OpenSearch, OpenTelemetry) as level requires. Strong communication and ownership mindset. Evidence of setting AI architecture/priorities across multiple products. Org/BU adoption with measurable outcomes and explicit risk management. Sustained influence on where the organization invests in applied AI. Whilst these are nice to have, our team can help you develop in the following skills: Open-weight models and local inference (vLLM, Ollama, Hugging Face). Data exploration techniques and tools. Agile / Atlassian; advanced IDEs (Cursor, IntelliJ, VSCode). Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $197,850 - $329,750 We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment. #J-18808-Ljbffr BMC Software