Customer Support/Front Desk - Rogue X (Administrative Support Assistant)

Customer Support/Front Desk Team Member

We are seeking friendly, detail-oriented Customer Support/Front Desk team members to help create a positive and seamless experience for guests. This role blends customer service with behind-the-scenes administrative support, including assisting customers in person, by phone, and online; helping with program registrations and facility reservations; processing refunds and transactions; and keeping customer information and reservation systems accurate and up to date.

The ideal candidate is coachable, computer savvy, and enjoys being part of a team. If you take pride in helping others, staying organized, and contributing to smooth daily operations in a busy recreation environment, we encourage you to apply.

Required Education and Experience:

• Graduation from high school or GED.
• Must be 18 years of age.
• One (1) or more years of customer service experience in an office setting.

Preferred Qualifications:

• The ability to follow verbal and written instruction.
• Excellent interpersonal, verbal and written communication skills.
• Basic math and cash handling skills.
• Ability to effectively use computer software, specifically Microsoft Office Suite: Word, Excel, PowerPoint and Outlook.
• Ability to provide friendly customer service.
• Previous experience operating multiple phone lines.

Hours will vary based on operational needs and individual availability. Rogue X hours of operation: 6:00 AM - 8:30 PM, 7-days a week. This position will work up to 24 hours per week and requires evening and weekend availability.