Store Manager

We’re Looking for a Store Manager Who Can Actually Lead a Store. BFL Stop & Go Car Care is searching for an automotive Store Manager who can take complete ownership of one location-its people, its numbers, its customers, its bays, and its results. We are looking for a leader. Store Operations Workflow and productivity management Quality control on every vehicle Team Development Hire and develop great people Coach to performance standards Build a culture of accountability GROWTH OPPORTUNITY Build a strong store. Develop as a leader. Explore what greater responsibility could look like as BFL grows. Ownership Mentality Decisive Coach Accountable Results-Driven IF THE STORE WINS, YOU HELPED BUILD THE WIN. A real Store Manager walks into the building and understands what is happening. You know whether the phones are being answered properly, whether every vehicle is being inspected, whether customers are being shown what their vehicles actually need, whether technicians are producing, whether parts costs are controlled, and whether the store is moving forward or slowly catching fire. If the store struggles, you do not hide from it, blame everyone underneath you, or wait for someone else to save the day. You find the problem. You build the plan. You lead the people. You change the result. That is what management means here. THIS ENVIRONMENT IS NOT FOR EVERYBODY. BFL Stop & Go Car Care is a family-owned automotive company with roots dating back to 1972. Brakes made us famous, but today we provide full-service automotive repair and maintenance-and we are building toward a much larger multi-location and franchise future. We care deeply about this company because our name, our reputation, and our family’s legacy are attached to it. We are direct. We measure performance. We inspect what we expect. We believe customers deserve honest recommendations, documented inspections, quality repairs, and clear communication. We also believe employees deserve real leadership-not a manager who disappears into the office and emerges occasionally to complain. If you want a management title without responsibility for the outcome, you will hate it here. If you want the authority, accountability, earning opportunity, and satisfaction that come from truly building a successful automotive store, you may have finally found your place. WHAT YOU WILL OWN 1 THE PEOPLE Recruit, train, coach, develop, schedule, and hold your team accountable. You must be capable of having difficult conversations without destroying morale. Great leaders care about people enough to tell them the truth, teach them what good looks like, and refuse to let them remain mediocre. 2 THE NUMBERS Know and manage the numbers that determine whether the store succeeds: Sales, car count, average repair order, labor sales, parts cost, payroll, technician productivity, inspection completion, sales conversion, customer satisfaction, comebacks, and quality control. You should not need ownership to tell you the store is having a bad week. You should recognize it, understand why, and already be doing something about it. 3 THE CUSTOMER Protect the customer experience from the first phone call through the final quality check. Ensure the team listens, inspects, documents, explains, recommends honestly, obtains authorization, completes quality work, and keeps the customer informed. We do not sell customers work they do not need. We also do not ignore legitimate repair and maintenance needs because someone was too lazy, uncomfortable, or untrained to explain them. 4 THE BAYS Understand what is happening inside the shop-not merely what the computer says is happening. Manage workflow, technician productivity, inspections, parts ordering, quality control, vehicle completion, and comeback prevention. Leadership here is not a desk job. 5 THE BUSINESS Strong Store Managers do not merely wait for customers to walk through the door. Help build local relationships, develop fleet and business partnerships, participate in the community, protect the company’s reputation, and create opportunities for the store to grow. LEADERSHIP HERE IS NOT A DESK JOB. The Store Manager must be present at the counter, on the shop floor, with customers, with technicians, and in the community. You must be willing to step wherever the operation needs leadership. Technical repair work is limited to your demonstrated qualifications and ability. We do not require every great Store Manager to be a diagnostic technician. We do require every Store Manager to understand the operation, control the workflow, protect quality, and refuse to hide in the office. You have meaningful automotive management, service-advisor, fixed-operations, or shop-leadership experience. You understand how an automotive repair store actually makes—and loses—money. You can sell necessary work ethically and teach others to do the same. You can coach technicians and advisors without constantly creating conflict. You can manage workflow when the bays are full and create activity when they are not. You take responsibility before assigning blame. You care about customers, employees, quality, and profitability simultaneously. You are competitive enough to keep score without needing someone to chase you. You want to build something larger than your next paycheck. You believe managing means making a schedule and carrying keys. You avoid numbers because they make you uncomfortable. You blame technicians, advisors, customers, marketing, weather, traffic, ownership, and the alignment of the planets before examining your own leadership. You wait until a problem becomes an emergency before mentioning it. You want authority without accountability. You tolerate poor performance because difficult conversations make you nervous. You think customer service and profitability are opposing ideas. You are searching for somewhere comfortable to coast. REAL OPPORTUNITY FOR A REAL OPERATOR. CLEAR EXPECTATIONS You will know what you are responsible for, what strong performance looks like, and where you stand. AUTHORITY WITH ACCOUNTABILITY We expect Store Managers to make decisions, solve problems, and lead their operation. Responsibility and authority must come with accountability. DEVELOPMENT Develop your ability to lead people, understand the numbers, improve sales, create car count, build fleet relationships, and operate a stronger business. RECOGNITION AND OPPORTUNITY Strong leadership, strong stores, and measurable results get noticed. BFL’s growth may create opportunities for people who demonstrate that they can successfully handle greater responsibility. Show us you can build a strong store. We’ll notice. DON’T TELL US YOU’RE A LEADER. SHOW US. Do not send us three sentences claiming you are a "people person," "hard worker," and "great leader." Tell us what you have actually built. 01 What automotive operation have you managed? 02 How many people did you lead? 03 What numbers were you responsible for? 04 What was broken when you arrived? 05 What did you change? 06 What measurable result did you produce? 07 What would your previous employees say it was like to work for you? 08 What would you do during your first 30 days in an underperforming store? We are selective because this position matters. Our employees deserve a real leader. Our customers deserve a well-run store. Our company deserves someone who will protect what has been built while helping build what comes next. Store Manager Store Manager application BFL Stop & Go Car Care #J-18808-Ljbffr