Call Center Retention Specialist

Job Title: Call Center Retention Specialist

Location: Onsite Augusta GA
Pay Rate: $17/hr Benefits
Shift Timing: Monday to Friday between 8:00 AM 8:00 PM EST

Job Description

Key Responsibilities

• Promote and retain company products and services.
• Handle inbound and outbound retention-related calls.
• Negotiate and process save/service order requests effectively.
• Deliver exceptional customer service over the phone.
• Maintain a patient tactful and efficient approach when interacting with customers.
• Clearly explain applicable fees policies and adjustments.
• Identify customer needs and recommend suitable product and service options.
• Follow structured call flows to enhance overall customer experience.
• Demonstrate strong active listening and problemsolving skills.
• Meet performance metrics including call quality retention rate and customer satisfaction.

Required Experience & Skills

• Prior experience in customer retention sales or upselling roles.
• Minimum 1 year of call center experience required.
• Strong communication and negotiation skills.
• Ability to work in a fastpaced customerfocused environment.
• Excellent interpersonal skills with a customer-first mindset.
• Ability to multitask while maintaining accuracy and professionalism.

Required Experience:

IC