Customer Service Representative

Alta Performance Materials US, LLC

Be Part of a Bold New Chapter in Composites Industry, join ALTA Performance Materials

ALTA Performance Materials is the global leader in a broad range of general-purpose and high-performance grades of unsaturated polyester and vinyl ester resins, gelcoats and low-profile additives for the plastics industry. ALTA Performance Materials are used in several global markets: including building materials; corrosion-resistant fiber reinforced plastic; recreation; transportation; and wind energy. The business has operations in multiple locations in the US, Europe, Brazil, India and China.

For decades, we've set the standard for excellence and reliability, elevating the performance in composites. Today, we're writing the next chapter-an independent, future-focused company driven by innovation and a passion for pushing boundaries. Our strength lies in our people: experts and innovators who bring energy and purpose to everything we do. With a portfolio of premium brands and a culture built on trust, proactivity and partnership, we're shaping the future of composites materials. Join us and help define what's next.

We are currently looking for a Customer Service Representative to join our team in our Grandview, Ohio location. This role is a key part of our growing organization and offers the opportunity to make a real impact within a dynamic, collaborative environment. If you are passionate about delivering results, building strong partnerships, and contributing to high-performance solutions, we would love to hear from you.

The Customer Service Representative will primarily be responsible for processing customer orders from receipt through to cash paid as an end-to-end process. The jobholder will deliver professional customer service and work alongside internal and external colleagues to develop exceptional relationships with customers as well as seek opportunities to promote ALTA Performance Materials.

The responsibilities of the position include, but are not limited to, the following:

• Manage incoming calls/requests and ensure that all customer demands are met promptly
• Respond punctually to customer inquiries whilst keeping the customer informed
• Process customer POs via direct order entry system (SAP)
• Maintain customer profiles including billing, shipping, products, INCO Terms, and special requirements
• Provide customers with resources or additional information related to products and services
• Work closely with logistics and manufacturing to ensure all orders are shipped on-time and in-full
• Work closely with internal Account Managers to keep ahead of customer activity and requirements
• Respond to customers' needs for inventory, PO status, pricing, and freight
• Provide customers with step-by-step solutions with patience and an approach specific to each customer as needed
• Process and follow up on customer complaints as it relates to customer orders, invoicing issues, returns, and quality
• Process debit, credit, and return invoices, review for accuracy and completeness
• Establish and maintain effective relationships with internal and external customers including Sales, Product Management, Manufacturing, Logistics, Supply Chain, and Quality

In order to be qualified for this role, you must possess the following:

Level of education & Experience in general

• Bachelor's Degree preferred
• Previous roles in Customer Service or related industry would be desirable

Technical skills

• Professional knowledge of the use and application of SAP systems, specifically related to sales order modules
• Knowledge and understanding of export documentation highly desirable
• Knowledge of Excel, Word, and other MS systems

Behavioral skills

• Must have natural curiosity - business process acumen
• Results-driven and candid - with an innate sense of what will work and what will not
• Professional, strong communicator and interpersonal skills (written and verbal)

ALTA Performance Materials is an Equal Opportunity Employer committed to fostering a respectful, inclusive, and high-performing workplace for all employees. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable local law. Employment decisions are based on qualifications, merit and business needs.