Business Systems Analyst Support Services Lead

Business Systems Analyst Support Services Lead (Hybrid) – Oregon, Washington, Idaho, Utah Supports the daily support, maintenance, and enhancement of existing systems, and development, configuration, and delivery of new systems to support core strategies and initiatives. Responsibilities Accountable for functional system design, configuration, and review & approval of high-level data flows, functional and technical specifications, system implementation staging, change control, design alternatives, and functional system requirements. Conduct unit, user acceptance, end-to-end and regression testing; post-implementation QA, troubleshooting, and resolution; monitor continuous process and system improvements. Review, analyze and resolve sustainment issues; develop implementation plans, data migration and backup strategies for updates. Write & execute ad-hoc reports and queries; develop scripts for data movement and updates; recommend process/technology changes to support efficiencies; support new technologies such as Tableau and APIs. Act as liaison between business areas and technology partners; communicate software / system changes to front-line colleagues, management, senior leadership, vendors, and internal teams; respond to inquiries on system functionality, modification, & issue resolution status. Schedule, organize, and prioritize work to ensure timely completion; perform in a project and staff leadership role; assist with project or production support duties; back up supervisory colleagues as needed. Assist in development of Business Analysts and Senior Business Analysts; train and communicate system changes for end users and impacted colleagues. Qualifications College degree desired in Computer Sciences, Mathematics, Business Administration or related fields, or equivalent experience in healthcare industry. Minimum five years’ experience in defining and analyzing business requirements, process modeling, functional system design, configuration and/or acceptance testing. Advanced SQL knowledge, report-writing capabilities, and basic understanding of the software development lifecycle. Proficiency with AI tools and technologies to enhance productivity and decision-making highly desired. Demonstrated ability to develop general and detailed functional requirements; perform system testing; facilitate system configuration decisions; produce project management progress reports. Strong analytical skills with rigorous logic and diagnostic capability for complex business requirements, process modeling, functional design and acceptance testing. Excellent written and verbal communication skills; ability to facilitate communication between technical and business staff. Ability to work effectively in a team and independently; tolerate and manage ambiguity. Leadership experience in requirements analysis, functional design, quality assurance, implementation activities, project planning and scheduling; support LevelI team members. Experience leading development of business cases, contingency plans, metrics and measurements to improve support services efficiency. Knowledge of at least one business area supported by this position (claims processing, membership processing, product configuration, enrollment, eligibility, etc.). Compensation Base salary range: $92,700 – $125,400 (depends on skills, experience, education, licensure, certifications). Bonus target: 15%. Full salary range: $87,000 – $142,000. Benefits Medical, dental, vision and mental health coverage for employees and eligible family members. Employer contribution to Health Savings Account. Generous paid time off and 10 paid holidays. 401(k) with company match and potential discretionary contribution. Paid parental leave up to 12 weeks (eligibility: 12months continuous service prior to leave). Wellness programs, employee assistance fund, commute & parking benefits. Work-From-Home Eligibility Eligible for work‑from‑home when wired internet minimum upload speed 5Mb/s; minimum download speed 10Mb/s. No satellite or cellular connections. Equal Opportunity Employer We are an equal‑opportunity employer dedicated to a drug and tobacco‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. Background Check & Accommodation A background check is required. If you need accommodation for any part of the application process because of a medical condition or disability, please email View email address on click.appcast.io . #J-18808-Ljbffr