Tennessee Licensed Clinical Assistant

Supporting BlueCare Clinical Support, the full-time Tennessee Licensed Clinical Assistant will manage phone-based provider support and fax-based administrative tasks to ensure timely and accurate service delivery for TennCare members in a remote environment. Key responsibilities Screen and direct incoming calls and faxes for Utilization Management and Care Management, referring cases to the appropriate departments Investigate and resolve customer inquiries and claims while maintaining departmental goals Document and key data accurately into the appropriate systems, ensuring compliance with internal policies Required qualifications High School Diploma or equivalent At least 1 year of customer service experience Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) Knowledge of medical terminology and Utilization Management processes Ability to work independently and collaboratively in a fast-paced environment