Certified Pharmacy Technician (Pharmacy Hub - PA/Refill)

Job Description

Job Description

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across many counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title - Certified Pharmacy Technician (Pharmacy Hub - PA/Refill)  

Department - Pharmacy

Reports to - Associate Director of Pharmacy/Chief Pharmacy Officer

Benefits - 

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• Training Career Ladder

About Position: The Refill Hub Technician supports centralized maintenance medication refill processing for all health center providers and locations under the supervision of the Refill Hub Pharmacist and within approved collaborative practice agreement protocols. This position works closely with the pharmacist to improve refill turnaround time, support medication access, coordinate communication with patients and providers, and promote safe, efficient, and patient-centered refill services across the organization.

• Work Location: 221 North Graham-Hopedale Road Burlington, NC 27217
• Schedule: Monday through Friday, 8:00am - 5:00pm
• Required Travel: None

Duties/ Responsibilities - 

• Utilizes pharmacy knowledge to support appropriate refill processing decisions in
• conjunction with the pharmacist and according to approved protocols, standing orders,
• workflows, and organizational policies.
• Works collaboratively with the Refill Hub Pharmacist under a collaborative practice
• agreement protocol to support refill authorization workflows for maintenance medications
• across all health center locations.
• Docusign Envelope ID: BEC28BA9-593B-44F3-A9E5-DD2E2ACF2B4F
• Communicates with patients, providers, nursing staff, pharmacy staff, and other health
• center personnel regarding refill status, missing information, prior authorization needs, payer
• requirements, and next steps in the refill process.
• Provides courteous, timely, and compassionate service to patients of all age groups and
• demonstrates sensitivity to the needs of underserved and medically vulnerable populations
• served by community health centers.
• Uses appropriate pharmacy references, the electronic health record, dispensing systems,
• payer tools, and internal resources to gather information needed for refill processing and to
• support the pharmacist’s review.
• Demonstrates knowledge of pharmacy law, technician scope of practice, confidentiality
• requirements, and applicable federal, state, and organizational requirements.
• Understands PHS policies and procedures, including refill protocols, documentation
• standards, quality expectations, workflow escalation pathways, and patient service
• standards.
• Documents refill-related activities accurately and completely in the appropriate systems and
• maintains daily work queues, reports, and task follow-up as assigned.
• Works cooperatively with the Pharmacy Manager, Refill Hub Pharmacist, outpatient
• pharmacy staff, providers, and the entire center staff to promote continuity of care and
• effective team-based service delivery.
• Works with the pharmacy program in a positive and professional manner and helps maintain
• productive working relationships across all PHS departments.
• Understands the role of community health centers and supports the mission of expanding
• access to affordable, high-quality care and pharmacy services for the populations served.
• Constantly works to improve refill hub services, workflow efficiency, communication, and
• patient satisfaction.
• Maintains awareness of patient needs and demonstrates an appropriate working relationship with the entire center staff.
• Performs all other duties as assigned.

Qualifications - 

• High school diploma or equivalent.
• Current pharmacy technician registration or certification as required by state law and organizational policy.
• Experience in retail, ambulatory, outpatient, clinic-based, or health-system pharmacy workflow.
• Demonstrated ability to work effectively with patients, staff, and providers in a fast-paced healthcare environment. 

Education:  Minimum high school graduate or equivalency 

Experience:

Required: Must be a certified Pharmacy Technician.

Preferred: English/Spanish Bilingual skills preferred, One to three years of experience in pharmacy

and customer service/healthcare preferred.

Certification:  Passed National Certification Exam- preferred, registered with N.C. Board of Pharmacy

Knowledge, Skills, and Abilities: 

• Microsoft Office, email/internet and ability to learn other healthcare related software.
• Normal pharmacy computer programs, Electronic Health Records.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment.

Pay Range: $20.48 - 27.52 (commensurate with years of experience)

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.