Network Operations Center Technician

Job Description

Job Description

Description:

The Network Operations Center Technician position is a key position within the Company’s Operations Department. This person will be responsible for providing Level I and potentially some Level II troubleshooting, network management and technical assistance in the areas of our optical transport, Internet, and IP-based networks. The Network Specialist Tech will interface directly with customers.

REQUIREMENTS:

• Serve as the first point of contact for customers, partners, and vendors in the event of an outage
• Proactive network alarm monitoring entire network, including Tier1 monitoring and troubleshooting for regional fiber optics company
• Analyze data to resolve network problems
• Able to professionally, promptly, and consistently keep all stakeholders informed
• Provide documentation, notation, and updates from start to finish of opened tickets
• Effectively and regularly communicate outages to other departments, vendors, and customers
• Works closely with the Engineering Department and partner companies during maintenance windows
• Perform inventory duties
• Career growth opportunities: engineering, network technician, and outside plant
• Coordinate projects with other teams

QUALIFICATIONS:

• Above average written and verbal communication skills
• Ability to organize and prioritize multiple tasks/assignments
• Customer facing communication required
• Willingness to increase network knowledge
• Ability to professionally resolve customer complaints and escalation issues
• Good Time Management Skills

ADDITIONAL INFORMATION:

• Work Location: In Office – This is not a remote or work-from-home position
• College students are encouraged to apply
• Must have valid driver’s license

Requirements: