Operations Consultant

Job Overview: This role is responsible for the day‑to‑day resolution of complex problems and the research and execution of complex transactions for a single site or business unit. The Procedures Team develops and publishes clear, concise, and accurate content for complex/enterprise‑wide process and technical changes. Operations Consultants work on various size efforts ranging from complex, long‑term projects to urgent, quick‑turn assignments. Responsibilities Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment Advises on projects and directs activities of a team related to special initiatives Advises as a technical expert in assigned area, providing an understanding of the business unit’s operations processes and implications on other groups within the operations function Consults on present‑state, develops alternative future‑state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control Identifies and recommends responsibilities and accountabilities for key programs/projects Required Skills Expert level understanding of end users and the ability to apply that knowledge in the design of content and in the analysis of the use of the content. Strong technical writing skills for creating procedure‑type documentation while also being able to: translate source material such as process maps, business requirement documents, varying levels of design documents, etc., conducting task analyses, understanding, and adhering to version control and retention standards. Proficient project/change management skills including the ability to identify changes as material/immaterial, establish a scope and timeline for deliverables, monitor and report on progress, and document activity throughout a project. Strong ability to create and maintain relationships with business partners and subject‑matter experts in a manner that facilitates the completion of work (Network/Relationship Building) Able to lead collaborative meetings to build out a project plan and/or go‑to‑green plan, overcome obstacles, negotiate deliverable quantities and timelines, gain commitment to a course of action, and obtain any needed information to complete the project (Relationship building, Positive Impact, and Influence) Proficient with Microsoft Word, Excel, and PowerPoint Proficient in written communications Desired Skills 3+ years technical writing experience including procedure writing, process design, and/or curriculum design Technical writing certification or a degree in Education, Journalism or English Procedure writing, process design, and/or curriculum design Proficient understanding of the financial industry including product knowledge and a basic understanding of servicing the main products – checking/savings accounts, mortgages, car loans. HTML knowledge Skills Customer and Client Focus Problem Solving Risk Management Adaptability Attention to Detail Collaboration Critical Thinking Issue Management Analytical Thinking Decision Making Oral Communications Presentation Skills Shift 1st shift (United States of America) Hours Per Week 40 #J-18808-Ljbffr