Customer Service Technician

Summary/Objective This position is the customer point of contact and presents a positive face of AE and TFC while representing /communicating with customer. Enters and maintains customer requirements from EDI and other forms into M1 and Forecast module. Address/resolve issues or inquiries while keeping customer informed of order status. Duties and Responsibilities Extract or collect purchase order/contract from customer portal or email. Confirm delivery requested is consistent with lead times quoted and current capacity, pricing is correct, insures compliance with flow down requirements and identifies new requirements that need to be addressed. Convert purchase order/contract request into an internal production lot reflective of the requirements requested in purchase order. Reviews/analyzes customer forecast/demand to aid in managing capacity and scheduling a successful plan to achieve customer requirements. Monitors production and schedules shipments / routing according to customer demands, customer location, and business situation, aligning/directing shipment departures. Prepares documentation for export shipments assuring compliance with US Export laws. Coordinate new product introductions with the new part team Enters / Maintains Part and Customer Information: Accurately and timely enters and maintains part, routing, and customer information in M1 or Epicor. Revises production schedules as required due to order changes, labor/material shortages, capacity constraints, unexpected situations, and collaborates with plant management personnel to develop a contingency plan. Applies the cost vs. benefit concept when making decisions on how resources are being allocated and / or consumed. Support other Duties as assigned. Skills and Specifications Four year degree and/or relevant work experience in a manufacturing sales environment. Must possess excellent organizational skills, and problem solving/analysis abilities The ability to teach and train others in a coach or mentor role as needed Must possess strong computer skills including Microsoft Office Suite and Customer Internet Portals Post-offer drug screen and background checks are required. Other Information APPLIED ENGINEERING, INC. IS AN EEO/AA EMPLOYER. APPLIED ENGINEERING, INC. OFFERS COMPETITIVE WAGES AND BENEFITS This position requires access to information subject to the International Traffic in Arms Regulations and/or the Export Administration Regulations. As such, this position is open only to applicants who qualify as “U.S. Persons” according to U.S. federal law. #J-18808-Ljbffr