CRM Administrator

About Us: Louisiana State University of Alexandria is a publicly supported institution that provides undergraduate level college education to the citizens of Central Louisiana. The university is a unit of the LSU System and operates under the auspices of the Louisiana Board of Regents. LSUA is located in Rapides Parish. All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page. Job Posting Title CRM Administrator Position Type Professional / Unclassified Department LSUA SE - Department of Enrollment Management (Shelly Kieffer Gill (00003518)) Work Location LSU - Alexandria Pay Grade Professional Job Description Department: Enrollment Management Position Title: CRM Administrator Supervisor: Associate Vice Chancellor for Enrollment Management Responsibilities Oversee the daily, technical and strategic processes of the Enrollment Management Department, ensuring efficient processing, system management (CRM, SIS and other related software), and compliance with state and university policies. Lead staff, manage data integrity, and optimize workflows to support enrollment goals. Oversee the end-to-end application process, including data import, document tracking, and decision processing. Serve as the primary user or "captain" for Element451, Powercampus (admisisons), Docubase, and other systems - managing system configurations, updates, and data integration. Continuously research capabilities of current software for all areas of campus, including but not limited to, the use of AI Agents. Train and mentor all Enrollment Management staff while supporting and fostering a performance-driven team. Prepare regular reports on application trends and applicant pool demographics for senior leadership, enabling data-drive decision making. Work directly with Institutional Research on data corrections for state and federal reporting. Ensure all admission processes comply with university, state, and federal regulations and maintain high data accuracy. Review and update workflows to improve turnaround times, applicant experience, and office efficiency. Investigate possible fraudulent applications and transcripts, working closely with IET to determine legitimacy. Qualifications Bachelor's degree 3-5 years of experience in higher education administration, admissions operations, data management or process improvement Advanced proficiency with CRM and Student Information Systems Excellent communication, project management, training, and analytical skills Hold a Louisiana driver's license with clean driving record Additional Job Description Competencies: None Special Instructions: Background check is required for hire. Posting Date July 24, 2026 Closing Date (Open Until Filled if No Date Specified) Additional Position Information Background Check - An offer of employment is contingent on a satisfactory pre-employment background check. Benefits - LSUA offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more! Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement. Essential Position (Y/N): LSUA is an Equal Opportunity Employer. #J-18808-Ljbffr