Practice Manager - Internal Medicine - 141159

#141159 Practice Manager - Internal Medicine

The Practice Manager for UC San Diego Health's UPC Internal Medicine clinic is responsible for the day-to-day operational leadership of one of the organization's largest and most complex primary care practices. This position reports to the Associate Director of Operations for General Internal Med (GIM). The role provides direct oversight of clinic operations, staffing, patient access, provider support, quality initiatives, patient experience, revenue cycle performance, regulatory compliance, and continuous process improvement.

Supervises clinic operations staff involved in routine functions. Oversight of administrative areas such as registration, new patient coordination, scheduling, facilities, insurance authorizations, administrative and clinical support staff. The position works in an ambulatory/clinical setting and union environment.

Key responsibilities include:

• Leading administrative, clinical support, and front-office teams.
• Managing provider schedules, template optimization, and patient access.
• Monitoring operational, financial, quality, and patient experience metrics.
• Supporting physicians and APPs to ensure efficient clinical operations.
• Implementing systemwide initiatives, policies, and workflows.
• Coordinating with centralized departments including HR, Finance, IT, Revenue Cycle, and Population Health.
• Driving improvement efforts related to access, quality, patient safety, and employee engagement.
• Maintaining regulatory and accreditation readiness.

Minimum qualifications include:

• Bachelor's degree in business, healthcare administration or related area and/or equivalent combination of experience/training.
• Five or more years of comprehensive healthcare operations experience supporting clinical, administrative, and patient service functions, or similar administrative or clinical role to include at least five years of supervisory experience.
• Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirement and best practices.
• Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.
• Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions. Strong interpersonal skills for effective collaborations with all levels of management and staff, consultants, and outside agencies.
• Strong written and verbal communications skills, with the ability to train and mentor subordinates, to convey complex administrative, clinical, and technical information in a clear and concise manner, and to prepare and present a variety of reports, documentation, analyses, and project proposals.
• Strong knowledge of business software and specialized applications and data management systems used in clinic/center operations.

Preferred qualifications include:

• Primary care experience within a large health system.
• Budgeting and history of successful financial management/rev cycle management.
• Demonstrated success in project management and data analysis.
• Human resource experience in an union environment.
• Policy and protocol creation and management.
• Lean Six Sigma training and experience.
• Experience working in a physician dyad (i.e. Clinic medical director).
• Working knowledge of the Epic electronic practice management and medical records system.
• UCSD system knowledge.

Special conditions include:

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.