Patient Advocate Coordinator

Title: Patient Advocate Coordinator

Location: Main Campus - Pavilion B (Denver, CO)

Shift: 8-4:30 M - F
Contract: 19 weeks

Job Details:

High School Diploma or GED equivalent 2 years' experience required

The Patient Advocate Coordinator serves as the first point of contact for patients, families, and visitors seeking assistance from the Patient Advocate Department. This position is responsible for receiving, documenting, and triaging patient concerns, complaints, grievances, compliments, and inquiries; maintaining accurate case records; and coordinating the timely routing of cases for review and resolution. The Coordinator supports a positive patient experience by providing information on patient rights and resources, collaborating with clinical and non-clinical departments, escalating urgent patient safety or compliance concerns, and maintaining confidentiality in accordance with HIPAA and organizational policies. This role requires excellent communication, customer service, and organizational skills, as well as active participation in team communications and departmental initiatives. Serve as the first point of contact for patients, families, visitors, and staff contacting the Patient Advocate Department. Receive, document, and process patient concerns, complaints, grievances, compliments, and inquiries through multiple communication channels, including phone, email, online submissions, and in-person interactions. Gather accurate and complete information to ensure proper intake, documentation, and routing of concerns. Enter and maintain case information in the organization's patient advocacy or complaint management system in a timely and accurate manner. Triage incoming concerns according to established departmental policies and procedures and assign cases to the appropriate Patient Advocate or department for follow-up.