Credit Risk (Consumer Cards)-Engagement Manager

Engagement Manager

Key Responsibilities

• Design, implement, and validate credit risk strategies across the lifecycle (acquisition, underwriting, account management, exposure management, and collections).
• Perform detailed portfolio analysis using internal data, bureau attributes, and alternative data to identify opportunities for growth, loss mitigation, and risk optimization.
• Develop and enhance credit risk models and decision frameworks using advanced statistical and analytical techniques.
• Deliver MIS reports, dashboards, and performance reviews to monitor portfolio trends, assess strategy effectiveness, and inform business decisions.
• Collaborate with client stakeholders and cross-functional teams (Product, Finance, Operations, Compliance, Technology) to align credit strategies with business objectives.
• Monitor regulatory and governance requirements, ensuring all strategies adhere to compliance and audit standards.
• Drive innovation by leveraging new data sources, advanced analytics, and automation to strengthen credit risk capabilities.
• Provide insights and recommendations to senior leadership on portfolio performance, emerging risks, and forward-looking strategies.
• Build and nurture long-term client relationships by understanding business needs and positioning EXL's credit risk solutions effectively.
• Identify opportunities to expand engagements through cross-sell/up-sell of analytics, modeling, and risk consulting services.
• Partner with business development teams to support proposal creation, client pitches, and delivery of value-driven outcomes.

Responsibilities

• Design, implement, and validate credit risk strategies across the lifecycle (acquisition, underwriting, account management, exposure management, and collections).
• Perform detailed portfolio analysis using internal data, bureau attributes, and alternative data to identify opportunities for growth, loss mitigation, and risk optimization.
• Develop and enhance credit risk models and decision frameworks using advanced statistical and analytical techniques.
• Deliver MIS reports, dashboards, and performance reviews to monitor portfolio trends, assess strategy effectiveness, and inform business decisions.

Qualifications

• Bachelor's degree in Business, Finance, Statistics, Mathematics, Engineering, or related field; Master's preferred.
• 7+ years of experience in credit risk strategy, credit analytics, or risk management within consulting, banking, or financial services.
• Strong expertise in consumer lending products (credit cards, personal loans, student loans, etc.) and credit lifecycle strategies.
• Proficiency in SAS, SQL, Python (Tableau is a plus).
• Solid background in data modeling, segmentation, regression, and statistical techniques for risk decisioning.
• Ability to synthesize complex analysis into clear recommendations for senior management.
• Strong communication, presentation, and stakeholder collaboration skills.
• Knowledge of credit risk regulatory requirements, governance frameworks, and emerging trends in digital lending.
• Preferred: Experience leveraging alternative data and innovative analytical approaches in credit strategy development.
• Proven experience in managing client accounts with a track record of delivering measurable impact.
• Business development mindset with experience in proposal writing, solutioning, or contributing to revenue growth initiatives.

Required Skills

• Change Management Principles
• Conflict Management
• Displaying Visionary Thinking
• Emotional Intelligence Training
• Facilitating Client Engagement
• Leadership Capabilities
• Metrics Report
• Reporting Skills
• Risk Management
• Strategic Growth